How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4758
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
19098653
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

A few months ago the slide shows on various web pages stopped

Resolved Question:

A few months ago the slide shows on various web pages stopped working. I click on the "forward" arrow, but nothing happens. I didn't make any settings changes nor download any questionable software. It simply stopped working on both Safari and Firefox. Help!
Submitted: 1 year ago.
Category: Mac
Expert:  Daniel replied 1 year ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

WHen you upgraded to Mountain Lion OS X 10.8.x did you prepare for it?
I mean what steps did you take before the upgrade?
Does this affect all websites or just some?
Can you give me a URL to one that does not work?
Customer: replied 1 year ago.

Yes, I prepared for the upgrade to Mountain Lion. My problem started at least six months ago, long before the OS upgrade. Look at www.rr.com and try to open any of the slide shows.

Customer: replied 1 year ago.

Slide shows on some web sites work, but most do not.

Expert:  Daniel replied 1 year ago.
Ok, it seems to work ok for me. The first thing I suggest is repairing permissions.

Repairing Permissions

That PDF explains why and how.

Next I suggest trying a different browser such as Firefox (assuming you are using Safari), this will determine if it is the browser or something else.

Try that and let me know. This is not necessarily the final answer, if it doesn't solve it then we will continue.

Customer: replied 1 year ago.

I'll try it now. I also have Firefox and have the same problem on it.

Expert:  Daniel replied 1 year ago.
It may have nothing to do with your Mac but your ISP or home network.

Customer: replied 1 year ago.

That's what I think too.

Expert:  Daniel replied 1 year ago.
Please list the devices that you have in your network such as router, modem and ISP.
Customer: replied 1 year ago.

Well, that fixed it on Safari, but not Firefox. What should I do for that?

Customer: replied 1 year ago.

I use Time Warner Cable (Roadrunner) and have a modem and a router on the system.

Expert:  Daniel replied 1 year ago.
What fixed it on Safari?
Much the same as I use.

I suggest resetting the modem and router. Just unplug from power and wait 10 seconds and plug them back in.
Do the router and while it is unplugged do the modem. Then plug the router back in before the modem. This makes them handshake and work together.


Customer: replied 1 year ago.

After using the Disk Utility for Repair Permissions the slide shows started working again on several sites when I used Safari, but not when I used Firefox. I followed your instructions on the router/modem reset. Still works on Safari, but not Firefox.

Expert:  Daniel replied 1 year ago.
Is Firefox current? I do not use Firefox myself, I use Safari with a modifier.
Easy to do, just open Safari preferences.
graphic
Then click.
graphic
To turn on the menu.
graphic
Now it can read any site without issue.

As for Firefox try this.

Let me know Michael.
Customer: replied 1 year ago.

Yes, that corrected the problem. Now it's fixed in both Firefox and Safari. Thanks!

Customer: replied 1 year ago.

Wait . . . it now works on Firefox, but not Safari. Will it just work on one or the other? First Safari was corrected, but not FF. Now FF works, but not Safari.

Customer: replied 1 year ago.

Still there?

Expert:  Daniel replied 1 year ago.
They should be able to run at the same time. You may be running up against machine limitations such as not enough RAM to go around.
I have 16GB RAM in my iMac and wide band RoadRunner ISP.

I suggest just using one browser.
Also a clod start would not hurt anything, it clears the memory out so things work better.

That is really all I have for you Michael.


Customer: replied 1 year ago.

Okay, I'll use Safari. I just ran a second permissions repair, but it didn't help. What do I need to do to get Safari running slide shows again? It was fine for a few minutes.

Expert:  Daniel replied 1 year ago.
With all software up to date including Flash there is no reason for it to not work.
I know that sometimes refreshing or reloading a page will jog it into working.
FB is like that, it will not always load completely unless a reload is triggered.
For it to work and then not and then work again is nothing I cannot help more than I have.


Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4758
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Daniel and other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Daniel
Daniel
Mac Support Specialist
4758 Satisfied Customers
Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.