How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Mac Software Engineer
Category: Mac
Satisfied Customers: 16842
Experience:  IT Engineer for over 15 years
32989067
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

I have an ipod that only one earbud was working and read online

Resolved Question:

I have an ipod that only one earbud was working and read online that if i open it, unscrew the jack's securing screw and adjust the positioning of the headphone plug with the headphhone jack until sound is present through both buds then tighten screw back once in position that it would fix the problem...only once I was able to pry the ipod open, I all of a sudden lost all sound...did I somehow mess something up on the motherboard, and if so, how do I repair the problem?
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Thanks for your Question. My name is Richard.

The original problem is nearly always the headphones, not the iPod.

Do you have no sound with other headphones? Have you tested others?

What exactly did you touch when you pried it open?

Customer: replied 1 year ago.

I first tested the headphones by trying other pairs (sorry I forgot to mention that)


I did not touch anything when I opened it initially, but it had no sound...thought maybe upon opening it perhaps I had disconnected something somewhere, but I can't see anything detached. At that point, I plugged in my earbuds and using an eyeglass-type screwdriver, I loosened and pressed on the headphone jack to see if I could attain sound. I didn't press very hard or try any big sort of movement as I have become unsure of what happened.


Hope this info. helps you. :)

Expert:  Richard replied 1 year ago.
did you de-static yourself before touching the iPod?

This means clipping a static bracelet to you and connecting it to a large piece of metal?

Customer: replied 1 year ago.

no, but I wear a sterling silver link bracelet at all times, does that do the trick? :)

Customer: replied 1 year ago.

and the screwdriver I was using is all metal...handle and all


 

Expert:  Richard replied 1 year ago.
No sorry!

You shorted out the iPod's speaker module.

You ALWAYS needs to use one of these when touching any electrical components.

Click ME

The problem is, you have a build up of static in your body, and this can short out a component of the iPod when you touched it, which has occurred.

How old is the iPod?

Customer: replied 1 year ago.

That doesn't sound correct to me as I didn't touch anything with my fingers. In the case that this did happen, how do I go about replacing/repairing the 'sound module'?

Expert:  Richard replied 1 year ago.
you only need to come in close contact with it, but if you touched nothing, this is the only explanation, it will not just stop working on itself, plus prising it open puts a lot on pressure on it if not done correctly.

You cannot buy the part, (none of the components from Apple are sold seperatly) which is why I asked you how old it is?


Customer: replied 1 year ago.

Yes, prying is quite a bit of pressure; however, the prying was done in an upward direction, away from the component as it is the face that lifts away from the backing. The backing houses the component. If Apple components are not sold separately, what does it matter the age?

Expert:  Richard replied 1 year ago.
because you can attempt a warranty

Why are you avoid this question? It is twice now I ask

Customer: replied 1 year ago.

at this point, I didn't realize you expected that answer...I apologize. It is past the warranty period, otherwise I would've taken it to Apple :) I read online that doing this attempt would void the warranty and so it was suggested to use if you were past your warranty period.


 

Expert:  Richard replied 1 year ago.
No problem!

Have you done a Factory Reset of the iPod to rule out any firmware corruption?

Richard, Mac Software Engineer
Category: Mac
Satisfied Customers: 16842
Experience: IT Engineer for over 15 years
Richard and other Mac Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Did you really need to rate me poorly?
Customer: replied 1 year ago.

not sure if i did it correctly. I clicked on reset all settings under settings, but no change. Regarding my rating, I don't know, would you want to pay for an answer that didn't solve your problem?

Expert:  Richard replied 1 year ago.
You are not paying for an answer, you are paying for my service.

And rating me bad has no impact on whether you paid or not, you already have.

All you did was just give me a black mark and receive nothing for working on the problem for you.

Customer: replied 1 year ago.

wow, whatever....how is it that I'm now enrolled in unlimited plan when I clicked 'not now'. How do I cancel this trial membership that I don't want?

Expert:  Richard replied 1 year ago.
If you clicked not now, it will not enroll you.

If you enrolled and want to not enroll anymore, then email

customerservice@justanswer.com

Customer: replied 1 year ago.

I clicked on not now then I clicked on my account and there it reads that I'm currently in unlimited plan. All after I gave u a good rating, so I don't think it actually charged me until then. thanks.


 

Expert:  Richard replied 1 year ago.
No problem, send the email in to cancel it, they will do this for you.

Let me know if you have any difficulties please
Customer: replied 1 year ago.

i was being sarcastic.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified