How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 10007
Experience:  HNC Computing, CISCO certified technician.
Type Your Mac Question Here...
Pete is online now
A new question is answered every 9 seconds

Jumping cursor

Resolved Question:

When typing, the cursor just pops out of that program. Outlook, Word, Online... I have disabled my trackpad and am using a usb mouse to see if that helps but it doesn't. Very frustrating


 


Why is this now MAC? It was Computer when I initiated it

Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.

Can you tell me the make and model of your computer please.

And when did the problem start?

Thank you

Customer: replied 1 year ago.

Dell X13. I reloaded the system a couple of days ago. then reloaded Office, Quickbooks, Adobe CS6, and PC-Toolds registry mechanic and spyware. System is clean and drivers and programs are up to date. No 'extra' programs laoded at this stage.

Expert:  Richard replied 1 year ago.
As a test, install this program please.

http://tinyurl.com/lflpyyc

Run it and use this to freeze the touchpad.

Test and Let me know the results please

Customer: replied 1 year ago.

Yes I know of this fix but hadn't used it. I installed from your link, and restarted computer, but still the same. I can barely type 4 words in Outlook before it skips out of that page.

Expert:  Richard replied 1 year ago.
And the touchpad is completely not responsive correct?

You cannot use it as you disabled it.

Customer: replied 1 year ago.

I disabled it first up

Expert:  Richard replied 1 year ago.
Yes, but again, have you run my program and made sure the touchpad was not responsive.

That is was in fact disabled.

Customer: replied 1 year ago.

the touchpad was, and still is, disabled


 

Customer: replied 1 year ago.

And even when I connect an external keyboard to type, same thing happens

Expert:  Richard replied 1 year ago.
Can you do the following

Turn off the computer

Turn it on and hold the Shift button and keep tapping the F8 key, this will boot you into the new advanced “recovery mode”, where you can choose to see advanced repair options.

You will need to click on the Troubleshoot option.

Now select Advanced Options.

Now choose the Windows Startup Settings option

Finally hit the Restart button.

Then a menu will appear, choose Safe Mode and let windows start.

Then test in Safe mode please if you still have the problem and tell me.


Customer: replied 1 year ago.

I tried that 4 times and it didn't go to recovery mode. Are you sure thats right for W8?

Expert:  Richard replied 1 year ago.
yes, it is right for windows 8

But you have to be very quick.

Try it this way instead


Press Windows Key + X and choose Command Prompt (admin)


Type in

Bcdedit /set {bootmgr} displaybootmenu yes

hen completed press the Enter key on the keyboard. If you need to cancel the prompt to enter options at startup, simply change Yes to No.

Once completed, please restart your computer, then press F8 to enter setup screen upon startup, then press F4 or 4 to enter safemode.

Let me know the results please
Customer: replied 1 year ago.
I'm in safe mode but of course now can't open any Office programs - Word or Outlook.
Answering on my phone
Expert:  Richard replied 1 year ago.
You wont have internet, but you can still open programs and test.

What happens when you open word?

Customer: replied 1 year ago.
This app can't run on you PC.
And Outlook is looking to validate the license which needs internet
Expert:  Richard replied 1 year ago.
Which version of Office is this?
Customer: replied 1 year ago.
2010
Expert:  Richard replied 1 year ago.
ok, strange as you do not need internet for this to run...

Restart the computer and then go to Control Panel, Programs, Uninstall a Program.

Click on Office, click Change, then Repair

Once done, restart the computer, test office and tell em if the cursor is still jumping please.

Customer: replied 1 year ago.
2 words in it jumped out of screen
Expert:  Richard replied 1 year ago.
ok, I am not sure of the problem, I will opt out for another expert with new ideas.
Customer: replied 1 year ago.

Ok. thank you. DO they automatically pick it up? This problem is all over the web for the last few years with no real fix. Someone must know what it is, its not common to me

Expert:  Pete replied 1 year ago.
Hello,
I am Pete, another expert, and I'll be happy to assist further with your question.

It sounds as though your laptop is suffering from certain other programs stealing the focus whilst you are typing.

To fix this will require editing a registry setting. If you are not sure about doing this yourself, it would be advisable to get someone to assist you.

1. Press Win [Windows key] + R on your keyboard.
2. Type regedit.exe in the dialog box and then click OK.
3. Locate the HKEY_CURRENT_USER\Control Panel registry key by clicking on the (+) icon.
4. Click to select the Desktop key under Control Panel.
5. On the right-hand side of the screen, locate and double-click on the ForegroundLockTimeout DWORD.
6. In the Edit DWORD Value window that appears, set the Value data: field to 30d40.
7. Click OK and then close Registry Editor.
8. Restart your laptop for the changes to take effect.

Let me know if that works!

Pete.

Pete, Computer Engineer
Category: Mac
Satisfied Customers: 10007
Experience: HNC Computing, CISCO certified technician.
Pete and 4 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Sorry for the delay, I had to go out. yes that seems to work so far. Thank you

Expert:  Pete replied 1 year ago.
Great! Let me know if you need anything else.
Pete.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified