Hi I am on OSX 10.7.5
I have a wired connection and a wireless connection to my Virgin Superhub. I can switch between both easily.
Same provider, same equipment.
This was the first thing I tried this morning when I set out to resolve this. Do you really want me to try it again? The old "Have you tried turning it on and off again?" didn't work the first time! ;-)
Hi. Thanks for you instructions. I just followed them all to the letter. However the VPN will still nor connect. Any other ideas?
Yes I get the following error:-
"A connection could not be established to the PPP server. Try reconnecting. If the problem continues, verify your settings and contact your administrator."
I have spoke to our IT guy in the US where I'm trying to connect to, to check I have correct IP, username and password. He saying that I should be choosing PPTP in [Network - Advance - TCP/IP - Configure] but the only options are "Using PPP", "Manually" or "Off".
No he is talking about the area once you have set up the connection when you configure it and click on [Advanced] and the go across to the [TCP/IP] tab. There is an option there that says Configure IPv4:
He is saying that should be PPTP.
The bit you showed in the screen I have set up as PPTP.
Yes thats the one.
I have the following:-
Ethernet - connected
Wi-Fi - Connected
Firewire - Not Connected
Turtle Beach VPN - Not Connected
Obviously Turtle Beach VPN is the one I am having problems with.
Yes but I have tried turning each of them off in turn and connecting but to no avail!
This is the info I was given bar my username and password:-
Just done what you asked and still cannot connect
It turned out to be some settings on my router that had defaulted to not allow PPTP out after a firmware update that I wasn't aware of! How ridiculous is that?
Anyway, though it was worth letting you know it was DJ-Shadow's post here that resolced the issue, might help for other Virgin Broadband customers having the same issue: http://community.virginmedia.com/t5/Wireless-Networking/Unable-to-connect-to-VPN/m-p/1828338#M42608
Cheers XXXXX XXXXX you help buddy!
How much was the deposit again?
AWw man just apply it to this case.you may not have ultimately resolved the issue but you narrowed it down and pointed me in the right direction.
Thanks for a really professional and timely service.would happily recommend!