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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8869
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Problem with login similar to problem I saw on here I have

Customer Question

Problem with login similar to problem I saw on here I have tried cmd + s but no text box appears can you help asap
Submitted: 3 years ago.
Category: Mac
Expert:  Mike replied 3 years ago.
Do you know what system version is installed?
Customer: replied 3 years ago.
Tried rapid disk permissions and installation disk reboot still same problem
Customer: replied 3 years ago.
I got snow leopard 10.6.8 was meant to say repair disk permissions in last message
Expert:  Mike replied 3 years ago.
OK I assume the disk is also Snow Leopard? Did you Verify Disk first?
Customer: replied 3 years ago.
Actually disk is 10.6.3 then I updated to 10.6.8 and now I have this issue
Expert:  Mike replied 3 years ago.
Did you Verify Disk first?
Customer: replied 3 years ago.
How can I verify?
Expert:  Mike replied 3 years ago.
Put the Snow Leopard install disk in and restart holding down the letter C key until you see the Apple logo. Choose your language then you get to the install screen DO NOT INSTALL, you will see at the top of the screen a Utilities menu drop down. Go the Disk Utility, Highlight your hard drive (usually Macintosh HD) and click on Verify Disk on the right. If that is OK and only if that is OK click on Repair Permissions. If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
Expert:  Mike replied 3 years ago.
If that is ok do this then try Repair Permissions:

Resetting the SMC & PRAM for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve

1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts.
8. Release the keys.
Customer: replied 3 years ago.
Ok so verify disk and repair permissions have been successful
Expert:  Mike replied 3 years ago.
Ok do this then try logging in again:

Resetting the SMC & PRAM for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts.
8. Release the keys.
Customer: replied 3 years ago.
Nope I login with password get blue screen then back to login again?
Expert:  Mike replied 3 years ago.
Try Safe Boot:

Restart holding the Shift key until you see the Apple Logo. If you can login restart the normal way
Customer: replied 3 years ago.
Same again mate any shift Key? As left one didn't seem to do anything?
Expert:  Mike replied 3 years ago.
Are you sure the computer was off first? Yes any Shift key.
Expert:  Mike replied 3 years ago.
Hold the power button for about 10 seconds to make sure it is off, then start it up and hold the Shift key until you see the Apple Logo you should see a progress bar with Safe Boot on the login screen.
Customer: replied 3 years ago.
Hi I have tried this numerous times and there is no safe boot happening just usual thing, login page :(
Expert:  Mike replied 3 years ago.
Ok can I get back to you tomorrow I had an emergency?
Customer: replied 3 years ago.
Yes please do mate :)
Expert:  Mike replied 3 years ago.
Ok thanks
Expert:  Mike replied 3 years ago.
Put the Snow Leopard install disk in and restart holding down the letter C key until you see the Apple logo. Choose your language then you get to the install screen Install. Reboot and if you can login successfully run Software Update before opening anything else

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