How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tom Your Own Question
Tom
Tom, Mac Support Specialist
Category: Mac
Satisfied Customers: 675
Experience:  8 years experience as a Mac administrator for a college
15873684
Type Your Mac Question Here...
Tom is online now
A new question is answered every 9 seconds

no sound when switch on computer re Skype.if i restart computer

Customer Question

no sound when switch on computer re Skype.if i restart computer sound returns
Submitted: 3 years ago.
Category: Mac
Expert:  Tom replied 3 years ago.
Hello and thanks for using justanswer.com

When you start Skype your sound stops working and a restart brings it back until you start Skype again?

Let me know if that is the question. Please also let me know the following:

What OS are you running? ie. 10.7.2 or 10.8.2

If you click on the Apple icon in the top left and choose about this mac. It will tell you the version number.

Also let me know what it says next to processor and what type of computer it is. Laptop/imac
Customer: replied 3 years ago.

10.7.5 I mac . yes that is the question

Customer: replied 3 years ago.

no solution offered by you

Expert:  Tom replied 3 years ago.
Please do the following:

Shut down the computer.

Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.

Turn on the computer.

Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

Hold the keys down until the computer restarts and you hear the startup sound for the third time.

Release the keys.

I would also reinstall Skype. Go to the following link and download

http://www.skype.com/en/download-skype/skype-for-computer/