How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John T. F. Your Own Question

John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2273
Experience:  20+ years in the computer/Mac industry
Type Your Mac Question Here...
John T. F. is online now
A new question is answered every 9 seconds

I am trying to sunc my ipod onto my lap top and it appears

Resolved Question:

I am trying to sunc my ipod onto my lap top and it appears I have wiped all the music off the ipod. Is it possible to retreive it?
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Was the music on your iPod, tracks purchased from the iTunes Store originally or music you ripped from CD yourself?

Customer: replied 1 year ago.

most were taken from CDs

Expert:  John T. F. replied 1 year ago.
Thanks for the reply, Robyn.

There is actually a method for transferring music from your iPod to a new library BUT as you have found out it's also much too easy to accidentally erase the iPod during first sync as that is the default option.

I hate to be the bearer of bad news and please don't shoot the messenger but any music you have ripped from CD yourself will have to be re-ripped as it is now lost and there is no backup on the iPod of music.

Purchased music can be downloaded again at no additional charge, however.

First, open iTunes

Click the "Store" option in the menubar and choose "Authorize this Computer..." and supply the Apple ID and password XXXXX used to purchase/download the lost music.

*Note: If running iTunes 11 on Windows, you may need to show the menubar

graphic

Next, select the iTunes Store. Sign in with the same Apple ID and Password, if you are not already.

In the iTunes Store, you should see a Quick Links sidebar at the right side of the page. Look for the "Purchased" option and click it.

On the Purchased page, you will see a toggle near the top-right of the page labeled as "All | Not In My Library". Select "Not In My Library".

Under Music, select "All Songs" from the listing at the left and then click "Download All" in the bottom right.

If you continue to have questions on this topic, just reply back to this discussion. I will be more than happy to work with you further. Hopefully, this info will answer your question. If so please, please remember that when you are asked to give a rating, you are rating my personal service only and not this website itself or your issue.

Thanks and good luck,
John
Customer: replied 1 year ago.


I will try to find a way to 'rip' from my CDs (as you call it). What I would appreciate is advice as to how to do that.


 


On the PC, there is an itunes library that my son has all of his music on - I had all of mine on the lap top (that has now died). What do I need to do to create a new itunes library to leave his library undamaged

Expert:  John T. F. replied 1 year ago.
Can you tell me what version of Windows is installed on the PC?
Customer: replied 1 year ago.

I am not sure where I find that information It could be 7 windows explorer or windows vista basic

Expert:  John T. F. replied 1 year ago.
Okay,

Click the Start button, type winver in the search box, and then press Enter. It should provide version information.

Customer: replied 1 year ago.

Windows Vista Home Premium Version 6

Expert:  John T. F. replied 1 year ago.
Thanks, Robyn.

In order to have your own iTunes Library, I would recommend creating your own user account on the PC. You can follow the directions on the following page (Choose an Administrator account when creating the new Account):

http://www.dummies.com/how-to/content/how-to-create-a-new-user-in-windows-vista.html

Once created, if you sign into this new account and start iTunes, it will create an iTunes Library just for you.

You can then rip songs from your own CD, plus re-download content from the iTunes Store using the directions I gave you previously.

John
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2273
Experience: 20+ years in the computer/Mac industry
John T. F. and 2 other Mac Specialists are ready to help you
Expert:  John T. F. replied 1 year ago.
Howdy!


I'm just following up with you to see how everything is going. If you need further assistance on this or other issues, please let me know.


Thanks,
John
Customer: replied 1 year ago.


Thanks John,


 


I followed the advice but it got too tricky and I ended up inadvertently wiping all my music off my ipod. I will probably get the local 'Geeks on Wheels' to come out to my hose and walk me through syncing iphone, doing itunes etc. But thanks for your help and it was worth the try


 


Robyn

Expert:  John T. F. replied 1 year ago.
Sorry to hear of your troubles Robyn, it was my understanding you had lost the music on the iPod prior to us beginning this discussion.

If you decide you'd like to continue in the future we can try taking it step by step.

Thanks,
John
Customer: replied 1 year ago.


No problem, thanks for trying to help.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions