May I ask when you have issues with the site? Do you have a problem accessing the actual site or a problem with the password?
With the actual sites
Thank you for the update.
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?
AFTER YOU CLICK THE LINK BELOW, you can continue.
Please, click the following link and allow the remote app to run: http://18.104.22.168:8040/?Session=165cb9fa-083f-439c-9e4a-8e4983a3de0a&SUPPORT=NETThen on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".
Please, click the following link and allow the remote app to run: http://22.214.171.124:8040/?Session=165cb9fa-083f-439c-9e4a-8e4983a3de0a&SUPPORT=NET
how do I do that
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
there's no Elsinore there, just an uncofirmed download that does nothing.
That is curious.
It tells me I need to install a Java se6
Does it give you the link to install Java?
We may have to try another option below.
JustAnswer strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
If you agree to the terms listed above, you may continue below.
- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true- Then download and allow that remote app to run.- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
Thank you for your patience.
it gives me a link
Please, click that link, install Java and then run the remote link one last time.
it says it will take about 50 minutes to download
Let's try the Join Me option first.
I am located in China
so the internet is slow
Are you trying the Join me thing now?
You haven't answered my question YET. Hopefully when we continue you will have answered the question.
It seems your issue is with safari web browser. So please reset safari and check the result.
Now try to access facebook and youtube websites and let me know the result. If it not helps, click here and download firefox web browser. Install it on your system and access the site with firefox.