Hello and thank you for your question today. My name isXXXXX look forward to helping you today.
May I ask when you have issues with the site? Do you have a problem accessing the actual site or a problem with the password?
with the actual sites
Thank you for the update.
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?
AFTER YOU CLICK THE LINK BELOW, you can continue.
Please, click the following link and allow the remote app to run: http://126.96.36.199:8040/?Session=165cb9fa-083f-439c-9e4a-8e4983a3de0a&SUPPORT=NET Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".
Please, click the following link and allow the remote app to run: http://188.8.131.52:8040/?Session=165cb9fa-083f-439c-9e4a-8e4983a3de0a&SUPPORT=NET
how do I do that
Are you having any problems with running that remote application after it is downloaded? Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Please, open your Downloads window, double click the Elsinore item and allow it to run.
there's no Elsinore there, just an uncofirmed download that does nothing.
That is curious.
It teels me I need to instaall a Java se6
Does it give you the link to install Java?
We may have to try another option below.
JustAnswer strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
If you agree to the terms listed above, you may continue below.
- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true- Then download and allow that remote app to run.- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
Thank you for your patience.
it gives me a link
oh okay great
Please, click that link, install Java and then run the remote link one last time.
do I hit install?
it says it will take about 50 minutes to download
Let's try the Join Me option first.
I am located in China
so the internet is slow
Are you trying the Join me thing now?
Thank you kindly.
You haven't answered my question YET. Hopefully when we continue you will have answered the question.David
Now try to access facebook and youtube websites and let me know the result. If it not helps, click here and download firefox web browser. Install it on your system and access the site with firefox.
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