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Dustin
Dustin, Mac Enthusiast
Category: Mac
Satisfied Customers: 9724
Experience:  4 Years in the US Military working with Mac's and networking equipment
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Have a PC, and my ipod will not restore. 1439

Customer Question

Have a PC, and my ipod will not restore. 1439
Submitted: 10 months ago.
Category: Mac
Expert:  Dustin replied 10 months ago.
Welcome To JustAnswer!

My name is XXXXXX, XXX X am one of the Experts who will assist you today!

Lets start out by downloading and installing the newest version of itunes from this link

http://www.apple.com/itunes/download/

Please follow the steps below in solution 1

http://support.apple.com/kb/TS1539

Once complete, restart the computer and the ipod..

And then attempt to restore again. If you still cannot restore..

Then what we need to do next is download and install revo.


Please download the free version of Revo from the link below

http://www.revouninstaller.com/


Once downloaded. make sure to run the file, to install Revo.,

Revo is an uninstaller tool, that works much better then the built in windows uninstall tool. Once installed, run the revo program.

Once installed, inside revo.. Uninstall Itunes, Bonjour, quicktime, and apple mobile device support.

Each time you click to remove a program, it will run the normal windows uninstall first. When that completes a revo screen will be showing.. On that screen click advanced, then click scan.

It will find leftover files.. Click to select all, then click delete.

Follow that procedure for each of these programs one at a time.

Itunes, Bonjour, quicktime, and apple mobile device support.

Once complete, restart the computer again. Download and install itunes again. And then attempt to restore again

If you get stuck, or run into any issues please send a reply so that I know to continue assisting you.


If my answer helped, please click one of the smiley faces to rate the solution, and then click the green accept button to accept the answer..

If my answer did not work, please wait to rate the answer and also wait to accept and instead send me a reply so that I can continue to assist you as needed.

Thanks! D.Sandlin

Customer: replied 10 months ago.

does revo take while to download?

Expert:  Dustin replied 10 months ago.
It shoudnt take that long.. Its not a very large program.

How long has it been downloading for? And what browser did you use to download it with?
Customer: replied 10 months ago.

google, and its been 15 mins or so, clicked for it to run the install and nothing

Expert:  Dustin replied 10 months ago.
Ok.. Can you redownload, and ask it to install again. ( It may have just glicthed the first time )
Customer: replied 10 months ago.

ok i have unistalled, reinstalled and tried restoring and it did not work. is there a way for you to remotely log onto my comp and help me? have a ton of music and i need help!

Customer: replied 10 months ago.

?

Expert:  Dustin replied 10 months ago.
My apologies for the delay Jacob.

There is a way for me to connect to you, and to try and resolve the issue in person.. I wouldnt be able to connect to you until around 5pm .. ( its currently 330 pm my time )

Would that be ok?
Customer: replied 10 months ago.

that would be fine. anything to get me live again. it is 330 my time aswell. my cell is XXX XXX XXXX, shoot me a text or call and i walk me through it.

Expert:  Dustin replied 10 months ago.


Unfortunately, The website doesnt allow or authorize us to call from our home numbers..

So Around 450 pm.. I will send an email with the steps to connect..
Customer: replied 10 months ago.

ha understandable just whatever it takes to get me live sir !

Expert:  Dustin replied 10 months ago.
Ok, before we connect I have a quick question..

When you say your trying to restore your ipod.. Are you saying that your ipod is missing all its music, or its other wise not working.. And your trying to restore your music library thats in itunes on your computer, onto your ipod.

Or.. Do you have music on your ipod, that you are trying to put onto your computer that isnt already there?
Customer: replied 10 months ago.

my music is off of my ipod but still in itunes even after uninstalling and reinstalling itunes, which surprised me. my ipod music is completely erased but still on external hard drive and itunes.

Expert:  Dustin replied 10 months ago.
Understood Jacob.. And Im ready to get started if you are..

For us to connect, I need you to download and install the free teamviewer program from the link below.

http://www.teamviewer.com/en/index.aspx

Once installed, run the program. Then on the left it will give you a connection code, and a password.

I need you to send both connection code and the password XXXX, in a reply.

Thanks,

Dustin S.
Customer: replied 10 months ago.

id:XXXXXXXXX


password:4912

Expert:  Dustin replied 10 months ago.
Were connected, and working on the issue in remote support..

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