How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2839
Experience:  worked as a Tech support Associate for Apple products
51110040
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

I went to use my i pad 2 and now get just a black screen with

This answer was rated:

I went to use my i pad 2 and now get just a black screen with the microphone symbol saying what can I help you with. Not going to the main screen
Hi,

I am Vinod. I will try my best to help you resolve this issue.

The screen you are mentioning is Siri, I believe. Might be your ipad screen is frozen.

let's try a reset first. Press and hold the power button and the home button together until you see an apple logo.

Let me know whether this resolves your issue. if not, please let me know how long have you been facing this issue?

Thank You
Vinod
Customer: replied 3 years ago.

i don't have the home button just what can i help you with

The home button is a physical button. The home button is the big round button below the screen of the ipad (the only button on the face of the ipad).

If you have difficulty finding the button, let me know. I will send you a screenshot.

Press and hold the power button and the home button together until you see an apple logo.

Let me know whether this resolves your issue. if not, please let me know how long have you been facing this issue
Vinod Menon and 3 other Mac Specialists are ready to help you
Customer: replied 3 years ago.
Hi that worked thanks. XXXXX 38 dollars though
Great to know that it worked...:)

Your ipad was just frozen.

I understand it may not be worth $38. I am just an expert and I don't have any access the payment area. So I can only help you with the technical side, but the payment queries have to go through our customer support.