Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So we can determine if your issue is hardware or software related, we will need to try a few troubleshooting steps. First, reset your ipad by pressing and holding both the sleep and home button at the same time for 30 sec or until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPadFull Size Image
This step resolved the issue. Thank you.
You are very welcome. Have a fantastic rest of your evening