How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask David Your Own Question

David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1387
Experience:  BSc H.Dip Apple Certified Professional
39216975
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

My Mac Microsoft Office 2011 will not open. I was deleting

This answer was rated:

My Mac Microsoft Office 2011 will not open. I was deleting several files at one time and it quit. Cannot reopen.
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

Is there any error message when you try to open Office?

IS it the same no matter what application from Office applications you try to open?

Thanks,
David.
Customer: replied 3 years ago.
There is no error message when I try to open Outlook. My Excel and Word apps open fine.
Hi Janice,

If it is only Outlook it seems like a specific Outlook preference.

Please shut down. Then power on and hold Shift.

Release Shift when you see the spinning gear and wait for login.

After login, try Outlook. Please get back to me to tell me what happens exactly.

Sincerely,
David.
Customer: replied 3 years ago.
I have shut down and powered up again with the shift key down. Now I'm waiting for my virus software to stop scanning, so I can try Outlook.
Hi,

How is it going?

It doesn't actually sound like Safe Mode worked. If it had worked then no startup software would load, including virus scan.

If Safe Mode works you will see 'Safe Mode' in red letters at the login window. If you didn't see that please shut down and try again. You need to hold Shift key right after pressing power. When you see the spinning gear you can release it.

Let me know if it gives you any trouble.

Kind regards,
David.
Customer: replied 3 years ago.
ok, I will try it again.
Thanks, XXXXX XXXXX know when you are ready to continue.

Best regards,
David.
Customer: replied 3 years ago.
I started up and it showed the "Safe Boot" message in red. My virus app did not fire up. I will try to open Outlook.
Excellent, let me know what happens.

If it fails please click the Apple menu in the top left, and 'About This Mac', and tell me what version of OS X it says.

Sincerely,
David.
Customer: replied 3 years ago.
That did not work! I'm using 10.8.3.
Hi,

Please restart normally, without holding Shift.

Next we are going to rebuild the Office Database.

It's important to follow these steps in the right order and thoroughly.

This Microsoft article lists them one by one:
http://support.microsoft.com/kb/2360509

Please follow those steps in sequence and get back to me.

Sincerely,
David.
Customer: replied 3 years ago.
I've accessed the info and will follow the steps. Thank you for your patience.
Hi,

Thank you for yours :)

let me know when you are ready and want to continue.

Sincerely,
David.
Customer: replied 3 years ago.
I was finally able to get Outlook to open; however, I had to create a new identity and none of my messages and saved folders are there. I feel like I've lost my identity!
Hi Janice,

It works with a new Identity, which is good. Outlook does not need to be reinstalled.

The rebuild steps did not work so the original identity is beyond repair, as it says in the Microsoft article.

You can however set up your email, and all your emails should return.

That should include folders if they were stored on the server.

Please add your email account details and verify you can send and receive.

Let me know if it gives you any trouble.

Kind regards,
David.
Customer: replied 3 years ago.
Thank you for your help. I hate having to start all over again, but at least my app is intact.

Hi Janice,

In the future you can make a routine backup of the Identity, using Time Machine is probably the easiest.

Let me know if you have any other Mac questions now or in future. It will be my please to help you.

Yours sincerely,
David.
David and other Mac Specialists are ready to help you