How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 754
Experience:  Apple Computers and Mobile support with 10 years of exp.
70409726
Type Your Mac Question Here...
Michelle is online now
A new question is answered every 9 seconds

I am not computer literate. Im too far away to visit an Apple

Resolved Question:

I am not computer literate. I'm too far away to visit an Apple store in the UK. My Mac and Time Capsule can't complete a backup as the disk is full. I get a message saying "/Volumes/Data/Faith's MacBook Pro sparse bundle is already in use".
Advice suggests deletion of old backups should be automatic. I don't understand most of the technical terms in use. Please help
Submitted: 1 year ago.
Category: Mac
Expert:  Michelle replied 1 year ago.

Appleologist : Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.In order for your computer to start initiating backups again, you will need to delete the older ones first. I will walk you through on how to do that. First open up your finder. (Click on the happy face icon in the dock) In the left column, is your time capsule listed there?
Customer: Hi, Michelle, No, it's not
Appleologist : You should see a "shared" category in the left hand side in finder. What is listed under share
Customer: The time capsule is listed, but it says it is disconnected. (Also listed 3f6cdfooo which I think is irrelevant)
Appleologist : Click on the time capsule and then type in your password
Customer: It now says it is connected
Appleologist : Ok good. Now within your time capsule, you should see a series of folders. Do you see a "Backups.backupdb" folder/
Customer: No. I see a thing that says DATA, and then a thing that says Faith's MacBook Pro
Appleologist : Click on Faith's macbook pro
Appleologist : You should now see a bunch of folders with dates
Customer: Yes
Appleologist : Now these are the folders you will need to delete. They contain all of your early backups. The folders at the top are the oldest. Do you have anything that is not on your computer now but is in the backups?
Customer: No
Appleologist : Great, that makes it easier. Do you can delete most of your backups but leave the last three or five. (Which are closest to the bottom) You have two options, you can delete each folder by selecting in and then pressing command+delete (or you can just drag them into the trash) OR you can delete multiple folders by selecting the very top folder. Press and HOLD the SHIFT key and then select the last folder you wish to delete. This will highlight all the folder. Drag those into the trash and then empty the trash
Customer: I think something's not right. I haven't a list of backups. It says, on seprate lines: Name, Kind, Size,Created 10 January 2013, Modified Today 11.52 and Last Opened Todat 11.52
Appleologist : Are you looking in the Faith's Macbook Pro folder?
Customer: Finder/Faith Harrison's T C /Data/F's MacBook Pro.
Appleologist : No, you will need to be in your time capsule. Click on your time capsule again under shared
Customer: Sorry, it's under /Shared/Time Capsule, as I said
Appleologist : Alight now stay within that folder. Can you tell me all the folders you see within time capsule?
Customer: The only one I see is DATA
Appleologist : click on the Data folder. Now read me the folders that you see
Customer: All I see is Faith's MacBook Pro
Appleologist : When you click on Faith's Macbook pro, what folders appear
Customer: Just what I told you before
Appleologist : That does not add up. That is not enough data to give you a device is full error. Lets check how much storage you have used. Click on magnifying glass in the upper right corner and type in disk utility
Appleologist : Then click on disk utility
Appleologist : Please let me know if you are having difficulties finding disk utility
Appleologist : If you are still unable to find it, we can go another route and just reset your time capsule and start fresh
Appleologist : ?
Customer: Sorry, our server in France went down, have been off line for some time.
Appleologist : Its ok, we can pick up where we left off
Customer: Cannot find magnifying glass in top rh corner. so can't find disk utility let's reset time capsule and start again.
Appleologist : Ok. Click on the apple logo in the upper left corner and choose system preferences
Appleologist : The apple logo is in the very top menu bar all the way to the top left
Customer: You asked me to find a magnifying glass logo, sorry
Appleologist : Yes when you could not find it, I suggested clicking on the apple logo instead. Do you see the apple logo in the upper LEFT corner?
Customer: Yes, found system preferences
Appleologist : Now under system preferences, Click on Time Machine. It is under systems
Customer: OK
Appleologist : Right underneath the word "Backup" You should see GB of GB available. Can you read me what yours says. It is listed right above the oldest backup
Customer: 1.94TB of 2TB
Appleologist : Wow! You have a lot of data. To fully erase the drive we will need to use disk utility. Since you can not locate the magnifying glass, you can get to disk utility in finder. Click on finder again (Happy face icon) Click on Applications
Customer: `i've found disk utilities
Appleologist : Great. In the left column, you should see your time capsule. It should be right underneath macintosh HD
Customer: sorry, it isn't
Appleologist : Oh you know what. Since you lost connection, you may need to enter your password XXXXX Open finder, in the left column under shared, click on your time capsule and type in your password XXXXX
Customer: It says it's connected, BUT I went into Finder/Devices/Time Machine/Backups, and I think I've found all the backups there. Does this mean they've never been going into time capsule?
Appleologist : Your time capsule is your time machine backup. You just had is stored in a different location. Thats totally fine. You don't have another additional external hard drive right? If not, go ahead and delete the entire backup folder OR you can choose to keep a few backups just for safe keeps
Customer: No other additionall external hard drive, am trying to delete stuff
Appleologist : Ok so as mentioned earlier before we were disconnected, you have two options on deleting your data. When you click on the backup folder, you will see a long list of folders with dates. You can delete them individually or select the first backup, press and HOLD down the shift key and select the last backup you wish to delete. Press Command+Delete to delete or you can just drag them into the trash
Customer: I think I've put them all in trash, b ut I'm not sure
Appleologist : click on the trash in the bottom right corner. You will be able to see everything in the trsh
Appleologist : trash
Customer: Brilliant, the backups are in trash
Appleologist : Great. Now in the upper right corner, click on empty
Appleologist : This may take some time to empty. When it is done emptying, you will now have space on your time capsule so your machine will backup as usual now
Customer: It seems to be backing up OK
Appleologist : Did the trash finish emptying?
Customer: Not yet, it says I can't open it as it is emptying/ Time machine says its backing up, I take it the backup ends up in Time Capsule OK now?
Appleologist : Yes. If for some reason it stop, wait until the trash it empty first
Customer: The sign says backup is about 14 days?
Appleologist : It all depends on your internet speed and connection. The first backup is always the longest. Technically, this will be your first backup. It backs up in the background so you will still be able to use your machine
Customer: will an ethernet cable make it quicker?
Appleologist : Yes it will
Appleologist : Can you open time machine from system preference again
Customer: I've put one on. Yes, it's open
Appleologist : Can you read me the GB of GB again right underneath backup
Appleologist : It should not say 1.94TB of 2TB
Customer: It says Backing Up
Customer: 57.7MB of 59.55GB
Appleologist : Awesome
Customer: It still says 1.94TB of 2TB near the top
Appleologist : Thats because the trash is not done
Appleologist : When it is fully emptied, those numbers will change
Customer: so does this matter? what does it mean?
Appleologist : No it does not matter for now. Since the trash is still emptying and there is a ton of data, it will change once the trash is fully empty.
Customer: I think, then, that's about it....very, very many thanks for your knowledge and patience...
Appleologist : You are very welcome. Have a fantastic rest of your day :)
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 754
Experience: Apple Computers and Mobile support with 10 years of exp.
Michelle and 2 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified