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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1251
Experience:  BSc, H.Dip, Apple Certified
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Can you help me extract a DVD disc stuck in my Mac recorder

Resolved Question:

Can you help me extract a DVD disc stuck in my Mac recorder pls
Submitted: 1 year ago.
Category: Mac
Customer: replied 1 year ago.
Relist: No answer yet.
Expert:  David replied 1 year ago.
Hi, my name is XXXXX XXXXX X will do whatever I possibly can to help answer your questions.

First of all I'm very sorry to hear you are having this problem.

Which model iMac is it? When was it purchased?

What disc is it that is stuck? Is it a standard size?

Does the disc appear on the Desktop in OS X?

Does the drive make any noise when you try to eject it?

Thanks in advance,
David.
Customer: replied 1 year ago.
Model: MAC OS X Mac mini
Purchased 2011
Standard DVD disc
No it does not appear on desktop
No it does not make any specific noise although it sounds as if it is running all the time
Expert:  David replied 1 year ago.
Hi Anthony,

There are a few things that can be tried in this situation.

Shut down the Ac Mini. Power on and hold the left mouse button.

This should activate 'mouse eject' at startup.

If the disc does not eject please let me know if you heard the disc mechanism at startup trying to eject the disc.

Your sincerely,
David.
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1251
Experience: BSc, H.Dip, Apple Certified
David and 2 other Mac Specialists are ready to help you
Customer: replied 1 year ago.
That's excellent!
Well done. Did as directed and disc was ejected.
Many thanks for your kind assistance.
Expert:  David replied 1 year ago.
Hi Anthony,

That's fantastic! Fortunately this wasn't a non-standard disc, or a hardware issue.

Please feel free to ask any follow up. If you have any Mac questions you can request me again through my expert page:
http://www.justanswer.com/computer/expert-machelpdesk/

Best regards,
David.

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