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James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15908
Experience:  Mac Expert
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i cant open my bank statesment, it kept saying i already have

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i can't open my bank statesment, it kept saying i already have too many pdf open
Hi,

Are you using a Mac or a PC?

Thanks,


J.
Customer: replied 3 years ago.

imac


 

Thank you.

Have you tried to restart the iMac (turn it off and then back on) ?

J.
Customer: replied 3 years ago.

yes

Okay.

Are you using Safari to go to your bank account?

J.
Customer: replied 3 years ago.

i am using firefox

Thank you.

Please close Firefox, and then open Safari.

Does the same thing happen in Safari, or does it work properly?

J.
Customer: replied 3 years ago.

i used both, pdf does not work


 

Okay.

Do you have Adobe PDF reader installed?

J.
Customer: replied 3 years ago.

i tried, but it kept saying i have too may opened and it didn't let me, and i don't see that icon in launch pad

Okay.

Force-quit Safari and Adobe PDF (if open). To force-quit, choose force-quit from the Apple menu when the application is open.

Once this is done, open Firefox again. If it asks you whether you want to "restore session", say no.

Does it work properly now?

J.
Customer: replied 3 years ago.

ok i force quit already

And that did not help any?

Let's try one more thing.

Go to this webiste:

get.adobe.com/reader/

download and install the latest Adobe Reader.

Then restart the computer again. Is there any imrovement?
Customer: replied 3 years ago.

i am going to download adobe reader now

Okay - please let me know if it solves the problem or not.

Thank you for your patience!


J.
Customer: replied 3 years ago.

i just installed it, now i will restart my computer, we might lost contact, how can i reach you

Simply come back to justanswer.com and you will find this question.

Thanks!
Customer: replied 3 years ago.

ok james

Thank you sir!
Customer: replied 3 years ago.
James, it's still not working
Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
Customer: replied 3 years ago.
yes
Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to justanswer.com and let me know - we will try something else!

Thanks,

J.
Customer: replied 3 years ago.
it says "joining your session", i am waiting
Okay - let's give it a few minutes. Let me know if nothing happens please.
Customer: replied 3 years ago.
nothing happen, but it says "having trouble joining? click to try another option."
Can you please try the other option?
Customer: replied 3 years ago.
now it's saying "now trying option 2: java web star boot strap....
Let's try another way.


Please go to this website:

www.join.me

Click Share and run the file. You will see a 9 digit ID (number) on the top. Please give me this ID so I can join you.

Many thanks,

J.
Customer: replied 3 years ago.
i did not see share on the screen
How about a button to Start Meeting?
Customer: replied 3 years ago.
it's askng me if i want to save file
Okay - please save it, and then run it (double click it)
Customer: replied 3 years ago.
i hit save but it just disappeared
Okay, let's try something else.

Can you tell me the exact error message, word for word, that you get when trying to view a bank statement?
Customer: replied 3 years ago.
i does not have error messages and nothing shows. i usually have adobe reader icon on the launch pad and on the bottom of the screen, it's not there anymore, i didn't see it lately, and adobe reader already installed
Can you please try to open a bank statement right now, and tell me what happens?

Thanks.
Customer: replied 3 years ago.
nothing, no error messages either
In your Finder, type Adobe - do you see adobe reader come up?
Customer: replied 3 years ago.
yes, i also see join me the one you just sent me
Can you open join me and tell me if you see a number (9 digit) ?
Customer: replied 3 years ago.
i did and i typed that number in join meeting
That's not good... I need you to tell me what the number is XXXXX I can join myself.

J.
Customer: replied 3 years ago.
oh no, what can i do now, 533-356-804
Please approve my control request...
Customer: replied 3 years ago.
158-436-195
Doesn't seem like a valid code - can you try again please and give me the new code?
Customer: replied 3 years ago.
589-061-927
remote fix
James and 5 other Mac Specialists are ready to help you
Customer: replied 3 years ago.
thanks James