How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 752
Experience:  Apple Computers and Mobile support with 10 years of exp.
70409726
Type Your Mac Question Here...
Michelle is online now
A new question is answered every 9 seconds

I was trying to get my macbook pro ready to give to my son

Resolved Question:

I was trying to get my macbook pro ready to give to my son and reformat the drive back to factory settings. I did the control R or maybe it was the command R and got to the disk utilities. I erased the disk and then before I was able to reformat the power went off at our home. I now get the flashing ? on the screen. Help
Submitted: 1 year ago.
Category: Mac
Expert:  Michelle replied 1 year ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

You are getting the flashing folder because you did not re-install the operating system after reformatting the hard drive. Boot back into lion recovery by pressing and holding command+r again

Appleologist :

When you see the Lion OS X utilities box, choose Reinstall Mac os X

Customer:

OK here's the problem. It goes in to internet recovery mode. It does not show my router on the screen. I have 3 other Macs that are running and they have no problem finding the router. In fact one is located right next to my MacBook and has a full signal.

Appleologist :

Try to reset your computers PRAM first.


1.Shut down the computer.


2.Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.


3.Turn on the computer.


4.Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears. Let computer chime 4 times


5.Hold the keys down until the computer restarts and you hear the startup sound four time.s


6.Release the keys and then boot back into Lion Recovery partition

Customer:

Tried that. Back to flashing ?

Appleologist :

You forgot to press and hold command + r after resetting the PRAM. Shut down your machine again and press and hold command+ R

Customer:

Pressed and held command + R on startup. Back to choose network but it doesn't show my network.

Appleologist :

Does it show any other networks that do not have locks next to it?

Customer:

No. Only shows 3 others that are not mine and locked.

Appleologist :

Even though your other machines connect fine, turn off your router for 20 secs then turn it back on.

Customer:

Tried all that. Restarted computer with command + R. Internet recovery mode once again does not show my router. Check the iMac sitting next to it. Full signal.

Appleologist :

From what I am observing from our chat, it looks like whatever machine you are chatting from is not fully connected. Your status still shows that you are offline or standing by. Did your machine come with an install disk or did you purchase lion via the app store?

Appleologist :

Full Size Image

Customer:

The machine we are chatting from is an IMac and shows to be connected. I checked under System Preferences...Network and it recognizes my router and shows a full signal. The Macbook Pro did not come with an installation disk. It came preloaded from the Apple store.

Appleologist :

Then you will need to hard wire your computer into the router. We will be disconnected temporarily. Do you have an ethernet cable?

Customer:

yes

Appleologist :

Ok then hard wire your macbook pro directly to your router

Customer:

I will try that.

Appleologist :

Ok I will stand by

Appleologist :

You may need to shut down your macbook pro and re-boot while pressing and holding command+R after connecting your machine to your router

Customer:

PERFECT!!! Great job. Thank you!

Appleologist :

You are very welcome. The install should take roughly 35-45 mins. When it is done just disconnect your ethernet cable

Appleologist :

Was there anything els I can assist you with today?

Customer:

Yes Thank you.

Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 752
Experience: Apple Computers and Mobile support with 10 years of exp.
Michelle and 5 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified