Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you with your issue, I will need additional information. Are you referring to your computer's login password?
yes i do believe so
I have been getting a message " kcproxy wants your confidential info stroed in USB 308 in your keychain"
Does it give you an option to allow?Normally when you get that message, you have an option to choose allow. Basically if you are trying to access something that requires your authorization, you will receive that message which requires you to choose allow
Did you get my last response?
Are you able to see my responses?
just got it, yes it did say allow and i did allow it.
Ok so that takes care of that. Now lets move on to getting your password XXXXX flash
Can you initiate the flash update process again. When it ask for your password, hit enter
Do you know how to get the update screen back up?
i'm working on it, i can't back out of this page
ok i'm bac there, my name has come up and is asking for password
Hit enter instead. Does it shake?
it has cancel or ok, i hit ok
When you hit enter, did it disappear or did the box shake?
i havenother box to close app to continue,
Ok so that may mean it worked and you do not have a password. Is it currently installing?
i didn't close i was affraid it shut down everything
You will need to close safari in order for it to install. This means you do not have a password, so simply hit enter whenever your computer asks for it.This also means you will loose me during the install. Was there anything els I can assist you with before you install flash?
i entered a password XXXXX it isn't the one that they have
You do not have a password. You will just need to hit enter
What is asking for your password XXXXX?
ok i will try that, thank you. what appens if it doesn't work, how do i get intouch with u again?
You can bookmark this page. Click on Bookmark and then choose add bookmark
Before you go, we can double check to make sure you do not have a password
Click on the apple logo in the upper left corner and choose system preferences
ok u r great, thanks hopefully i won't bother u again.
Within system preferences, choose accounts
Or it may say user and groups
I apologize for the system issues we are having.
Or it may say user and groups. Then click on the lock in the bottom right corner. It will ask you for your password. Simply hit enter. If it unlocks then you are all set and ready to go