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This hasn't worked
Yes I did shut it off and followed all the instructions but it's still frozen.
There is a message that says there isn't a keyboard and at the bottom of the message it says that no keyboards have been found. Make sure your keyboard is "discoverable" and it appears to be searching...
It's a macBook air bought in December 2012 and there has never been an external keyboard connected as it has a keyboard..
It makes the usual sound when turned on. First I see the option for the users and a couple of seconds later the message headed Bluetooth Keyboard Setup appears with the message looking for a wireless keyboard.
Yes and just trying again. Kept holding down but the same message eventually appears and I continued to hold after that too but nothing happens.
trackpad doesn't work but have an external mouse I could use
Processor 1.8GHz intel core i5
Memory 4 GB 1600 MHz DDR3
Ok at the end of this it said in green that the volume Macintosh HD appears to be ok. I unplugged mouse but it still didn't work.
Is there nothing else to try? Please let me know ASAP as you don't appear to be online at present. Thanks
No didn't hear it restart and yes using external keyboard except for the power key. I held the keys down for a long time but nothing happened.
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