Hi, and welcome to JustAnswer! My name is XXXXX XXXXX X am excited to get started with you.You will need to delete some data from your computer in order to free up some space. Normally photos and videos take up more space. Do you have an external hard drive?
yes. we've moved our music files there trying to fix this problem.
Ok so now you will need to delete the files you have moved over to your external hard drive from your computer and then empty the trash
so, move all the itunes to the trash?
Before you do that, lets see if that is the largest file. Open itunes and tell me how large your library is. Click on music in the left column under library. Look at the bottom of the itunes window. You will see the size amount
My file is 9.4 GB, but my son's is much larger. and I don't have his password, but I could text him and get it.
Ok so there are more than one accounts on your computer?
Do you know what operating system you are running? To find this out, click on the apple logo in the upper left corner and choose about this mac. Please read me the version number
Were you able to find the version number?
Next, we are going to find out what exactly is taking up the most space on your hard drive
My son's music is already on the external hard drive, and his files are no longer on the computer itself. we thought that would solve our problems, but it hasn't.
Have you emptied the trash in his account?
ohh....... maybe not.
Can you empty the trash?
in both accounts
if I sign out to go to his side, will I lose you?
You can bookmark our chat before you switch accounts. You can actually switch accounts without signing out. Does your account name display in the upper right corner next to the magnifying glass?
That means fast user switching is enabled so you will not loose me. Bookmark this page just incase. To switch into your sons account, click on your account name and then choose your sons account. When you are in his account, click on the trash can to see if it is empty
ok... wish me luck.
Good luck :)
so, I have to log out, right?
No, click on your name in the upper left corner and choose your sons name. Doing it this way will not log you out. Instead it allows you to simply switch between accounts. Do the same thing to get back to your account
Im sorry, upper right corner
I will be waiting
I emptied the trash. Not much there, I suspect.
Ok now open finder by clicking on the happy face icon in the dock. Do you see macintosh hd listed in the left column?
yes i do
Select macintosh HD and choose File<Get info. You will then get a info box. Under General, read me the Capacity and available storage
I don't see file<Get info there
File is in the top menu bar right next to the apple logo in the upper left corner. Select Macintosh HD again and then choose file get info
if you are still unable to find it, we can go another route
I din't have to select Mac HD, but I did find some info..
Lets use disk utility instead. Click on the magnifying glass in the upper right corner and type in disk utility
Select disk utility to open it
select macintosh HD in the left column. Now at the bottom of disk utility, you will see Capacity and available. Can you please read me those numbers
I'm in the HD portion, showing a number of applications. but nothing re: capacity etc.
Are you in disk utility?
This is what it looks like
Click on the magnifying glass again and type in disk utility
i typed in disc utility upper right mag glass ok i will again
OK in disc utility
Great. Now click on macintosh HD in the left column. Then look for capacity and available and read me the numbers
I'm there, and there are many application listed with numbers, but they are not totalled
is macintosh HD selected in the left column?
yes it is
And does the bottom of disk utility look like this?
what utility disc? The window I'm working with now is titled Macintosh HD.
You are in the wrong window. Lets go back to finder. Open finder again. In the left column just select macintosh HD in the left column under devices. Let me know when it is selected. To select macintosh hd, just click it once
Ok now press Command+ i key
Press and hold the command key first, then press the i key
ta-da! i have numbers
Ok great! Can you read me the capacity and available numbers?
capacity 249.72 GB on disc. available zero KB
Ok, that means your son may not have deleted his music from the computer. Lets check. before we do that, is the trash in your account empty?
yes it is.
Ok, now we are going to check the file size for multiple folders using the same command+ i trick. Within the macintosh hd folder, you should see a users folder
the same page with the numbers? must be another page.
No, you can actually close the page with the numbers
yes.. found it
Ok now select the user folder. You should now see both your account name and your sons
yes, and my wife's too.
Oh so there are 3 accounts. Ok start with the first account. Select it and then press command+ i In the upper right corner of the box, you will see a GB size amount
my son's is 9.16 GB. is that huge?
not at all. Thats pretty small
Now do the same for the next 2 accounts
good, then his music isn't there.
it does not look like it. Lets see if your account or your wife accounts are larger
I'm at 110.12 GB, my wife 53GB
Wow! All this time you were suspecting your son and you are the culprit. Ha ha
Ok lets see that is taking up so much in your account, Go ahead and select your account. You should now see a series of folders. Like documents, pictures etc
You are right! I blame him for everything. i have 12GB of music, but all this data could be movies of him playing music.
select the movie folder and press command+ i
What size is it?
the movies are under [picture...... 77GB right there
Ok so your picture library is taking up all the space. Is it mandatory for it to be on your computer or are you ok with keeping them on the external hard drive?
hard drive would be fine. Can you help me move them there?
Ofcourse :) First, connect your external hard drive to your computer
Before we transfer over data, lets check how much space you have left. select your external hard drive and press command+ i
Need help find external icon. Iv'e never used it
It should be listed under devices in finder
my son says it's a terrabyte
Oh ok thats perferct
Thats more than enough space
Did you locate the hard drive in the left column under devices?
it's not labelled but I think i've found it.
Click on it to see if there is anything saved on it
called backup plus drive
That sounds like it. Now navigate back to your entire picture folder
yes, some music has been saved as well as movies
help me get to my photos. I forget.....
Open your finder window again. Click on macintosh HD, choose the users folder
Then choose your account folder
ok, got it.
Now drag your entire picture folder and then drop it into your external hard drive
You will now get a box determining the length of time it will take to copy
the ext HD has gone away. Drag to desk top?
Press command+N to open a new finder window
If your external drive is still not visible, let me know
Are you still there?
Whenever you get this, all that is left to do is drag your entire picture folder and place it on your external hard drive. Then deleted the contents inside the picture folder. Not the picture folder. Then empty the trash
hello. My computer went wacky and froze up. I think we transfered the necessary files to the external hard drive. can you help me verify this?
it said 427.8 GB.
yes. It has the 77GB I transferred successfully! Yea! Now do I drag a file to the trash?
I've found a quicktime movie file that's 67GB, and another file with 9GB
will do. dinner just arrived. how long are you working?
back in 15 minutes. thanks
I did the above. How can we check that I did it right?
Exactly! So that should solve my start up disc issues, correct?
All set here. Thanks for your outstanding help.