Don't think we ever set up an iclaoud account. Tried all the Apple id passwords, but iCloud would not accept them.
We have three IPads, two of the original ones and this problem never has happened on them. My wife uses the IPad 2 and has lost contacts on that one twice. It's registered under her idXXX@XXXXXX.XXX
Nine categories starting with mail and ending with find my ipad all are off
last category storage and backup
Thanks for the info Dick. Although iCloud account is added there, you are not using it. Since you are not using, scroll down and delete the account by tapping Delete Account button. Then on the iPad, goto Settings, tap General. Tap Reset. Tap Reset All Settings. This will reset all the settings of the iPad, so if there is any problem with the settings, that will be fixed. Also, since iCloud is deleted, your iPad will not try to sync with iCloud anymore and that should prevent the contacts from being deleted.
Resetting won't delete any of your photos, videos or or other contents. It will only reset some settings to default. So it is safe to reset it.
Did you synced your iPad with iTunes on your computer prior to this problem ? If so, we can try to restore the deleted the contacts. Let me know..
Have followed your instructions and the Ipad is now resetting. I'm not sure if this ipad was synched with itunes. i think i can check that later. the main thing was to fix the problem so it won't happen again. It's asking if we want to use Icloud. If I answer Don't use icloud, that should avaoid the problem in the future, right?
Added you on my bookmark bar. Will follow your instructions on synching with i tunes. Thanks
After resetting everything on the IPad back to the factory settings as you suggested, I can not get it to connect to our major WiFi network.
When I select the strongest network on the settings screen, which has three bars, the IPad just keeps circling and then goes to a very weak network that is not strong enough to enable activity.
It was on the strong network before I did the reset. How do I get it back there?
The reset is in progress and I'm on the screen that asks to choose a network. When I tap on the one I want, it just circles and circles and will not let me select. We live in a log house and the original network was very weak in many parts of the house so I had two extenders hard wired and placed in different rooms. That's the network that I'm trying to get back on. If I select the old weaker network, it will show connection to that, but the stronger network just keeps circling..
There is only one router and my older IPad is not experiencing any problem. I'll try rebooting the router and will let you know if that solves the problem.
Looks like rebooting solved the problem and let me reconnect to the network I wanted. Thanks.
Worked fine for about 48 hours and then yesterday for no apparent reson, the IPad2 was once again unable to connect to the stronger network.
Today I downloaded the latest software, synched with ITunes (there were no contacts there) then unplugged the modem, the router and both hard wired router extensions and turned off both Ipads. When I plugged everything back in, the older Ipad1 went right to the stronger network, but the IPad2 will not connect to it. It just keeps circling and will then go to the weaker network. I just tried resetting all setting on that IPad which did work the other day, but didn't work this time.
Any other suggestion?
Reset the router, but that still didn't work. The name of the network I'm trying to connect to is NETGEAR. There are two Netgear Wireless-N Access Point devices that are hardwired to different places in the house. Both IPads have always ( for several months) gone directly to that network because it's the strongest. When I now tried to join the NETGEAR network with the IPad 2 I got a message that said Unable to connect to NETGEAR, yet the IPad 1 is connected to that one, so it's not a problem with the network.
Is there some setting on the PC that need to be reset to allow this IPad2 to connect to that network?
Not sure what you mean by connect PC to wireless. It is currently wired to the router. Is that what you mean?
Still won't let me connect to the right network. I'm out of here for several hours. If you have any more suggestions, I'll try them later.
Haven't been on the computer for a couple of days and earlier this morning your web site wouldn't open.
If I do restore and setup the Ipad as new, can everything that's on the IPad be restored from Itunes? If so, tell me how do that.