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Mike, Mac Medic
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Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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problem synching I-calendar

Customer Question

problem synching I-calendar w Macbook air
Submitted: 1 year ago.
Category: Mac
Expert:  Jason replied 1 year ago.

Jason :

Hello and thank you for your question today. My name isXXXXX look forward to helping you today.


 

Jason :

May I ask what problem you are having?

Jason :

In other words, are you given any type of error?

JACUSTOMER-x0wjhkec- : 404
Jason :

Thank you for the update.

Jason :

 


May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?


 

JACUSTOMER-x0wjhkec- : 404
Jason :

 


Thank you for the update.


May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?


 

JACUSTOMER-x0wjhkec- : yes
Jason :

 


 


Thank you.


 


AFTER YOU CLICK THE LINK BELOW, you can continue.


 


Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=16c11d3c-6f34-4b12-8619-a60214bdedaa&SUPPORT=NET


 



Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".


 


Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=16c11d3c-6f34-4b12-8619-a60214bdedaa&SUPPORT=NET


 


 

Jason :

 


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?


 

JACUSTOMER-x0wjhkec- :

safari

Jason :

ok.

Jason :

Did you run the application?

Jason :

You will have to open the Downloads window, double click the Elsinore item, and allow it to run.

Jason :

Did you do that?

JACUSTOMER-x0wjhkec- :

yes but it said password XXXXX

Jason :

ok.

Jason :

I don't know what you were doing.

Jason :

My download requires no password.

Jason :

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=16c11d3c-6f34-4b12-8619-a60214bdedaa&SUPPORT=NET

Jason :

Download the app, open the Downloads window, and double click the Elsinore item.

Jason :

It looks like we may need to try another option.

Jason :


DISCLAIMER


By choosing to click the Join.Me link below, you understand and agree to give the Expert full access to and control over your computer for computer diagnosis, service and repair; that any third-party software acquired, installed or used during the RemoteDesktop session, by you or the Expert, will be licensed to you, and any terms of use agreed to by you.


JustAnswer strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.


 


If you agree to the terms listed above, you may continue below.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.


Thank you.

Jason :

Hello?

Jason :

You appear to be attempting to rate me instead of continuing.

Jason :

Do you wish to end this and get a refund or would you prefer to continue?

JACUSTOMER-x0wjhkec- :

are you there?

Jason :

.

Jason :

I have been sending you messages.

Jason :

Are you not gettingthem?

JACUSTOMER-x0wjhkec- :

no

Jason :

ok.

Jason :


DISCLAIMER


By choosing to click the Join.Me link below, you understand and agree to give the Expert full access to and control over your computer for computer diagnosis, service and repair; that any third-party software acquired, installed or used during the RemoteDesktop session, by you or the Expert, will be licensed to you, and any terms of use agreed to by you.


JustAnswer strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.


 


If you agree to the terms listed above, you may continue below.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.


Thank you.

Jason :

DO you see that?

JACUSTOMER-x0wjhkec- :

no

Jason :

- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true


 

Jason :

Do you see that?

Jason :

You are trying to rate me.

Jason :

May I ask why you are trying to rate me instead of continuing with me?

Jason :

1) Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
2) Run the application
3) Give me the 9 digit number it displays

Do you see that?

JACUSTOMER-x0wjhkec- :

I give up. I do not see it

Jason :

You do not see what?

Jason :

Did you download and run the Join.Me file?

JACUSTOMER-x0wjhkec- :

the 9 digit #

Jason :

ok.

Jason :

1) Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
2) Run the application
3) Give me the 9 digit number it displays

Do you see that?

JACUSTOMER-x0wjhkec- :

no

Jason :

No what?

Jason :

Did you already run the application from that site?

JACUSTOMER-x0wjhkec- :

yes

Jason :

ok

Jason :

And do you see the application after it downloaded?

Jason :

You can click the JoinMe icon on the bottom of your page. It will show up. Then you can make note of the 9 digit number or click the Share button and get it that way.

JACUSTOMER-x0wjhkec- :

I'm sorry no # XXXXX

Jason :

ok.

Jason :

Do you see the program that is the Join Me program?

Jason :

What do you see on that window?

JACUSTOMER-x0wjhkec- :

yes

Jason :

ok

Jason :

What is on that window?

Jason :

What words?

JACUSTOMER-x0wjhkec- :

I just see an icon

Jason :

ok.

Jason :

Where is that icon?

JACUSTOMER-x0wjhkec- :

on my tool bar

Jason :

ok.

Jason :

Click it.

Jason :

When you do that, does it bring up the window?

JACUSTOMER-x0wjhkec- :

nothing happens when I click it

Jason :

Right click it. What happens when you right click it?

JACUSTOMER-x0wjhkec- :

I don't have a right click

Jason :

ok.

Jason :

CONTROL Click it.

JACUSTOMER-x0wjhkec- :

I'm sorry this isn't working, thanks anyway

Jason :

ok.

Jason :

I can only give you instructions.

Jason :

How do you wish to continue?

JACUSTOMER-x0wjhkec- :

I'm quitting

Jason :

Quitting what?

Jason :

Quitting working with me?

Jason :

Okay.

JACUSTOMER-x0wjhkec- :

Turning off my computer

Jason :

I have been trying to get you connected for the last 40 minutes.

Jason :

Do you wish to continue later or do you wish for me to send up a refund request?

JACUSTOMER-x0wjhkec- :

I know

Jason :

.

JACUSTOMER-x0wjhkec- :

send a refund request

Jason :

Ok

Jason :

Done.

Jason :

Bye.

JACUSTOMER-x0wjhkec- :

thanks

Jason :

..

Jason :

Do you wish to rate me or do you wish to get a refund?

Jason :

/

Jason :

ok.

Jason :

I sent up the refund request.

JACUSTOMER-x0wjhkec- :

refund

Jason :

Close this window, please.

Jason :

Bye.

Expert:  Shayne-cssm replied 1 year ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support atXXX@XXXXXX.XXX and provide us with your email address and a link to this question page so that we can help you.

http://www.justanswer.com/mac-computers/7qsn0-problem-synching-i-calendar-macbook-air.html

Thank you, XXXXX XXXXX Customer Support Team.

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