Hello and thank you for your question today. My name isXXXXX look forward to helping you today.
May I ask what problem you are having?
In other words, are you given any type of error?
Thank you for the update.
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?
AFTER YOU CLICK THE LINK BELOW, you can continue.
Please, click the following link and allow the remote app to run: http://18.104.22.168:8040/?Session=16c11d3c-6f34-4b12-8619-a60214bdedaa&SUPPORT=NET
Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".
Are you having any problems with running that remote application after it is downloaded? Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Did you run the application?
You will have to open the Downloads window, double click the Elsinore item, and allow it to run.
Did you do that?
yes but it said password XXXXX
I don't know what you were doing.
My download requires no password.
Download the app, open the Downloads window, and double click the Elsinore item.
It looks like we may need to try another option.
JustAnswer strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
If you agree to the terms listed above, you may continue below.
- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true- Then download and allow that remote app to run.- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
You appear to be attempting to rate me instead of continuing.
Do you wish to end this and get a refund or would you prefer to continue?
are you there?
I have been sending you messages.
Are you not gettingthem?
DO you see that?
- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
Do you see that?
You are trying to rate me.
May I ask why you are trying to rate me instead of continuing with me?
1) Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true2) Run the application3) Give me the 9 digit number it displaysDo you see that?
I give up. I do not see it
You do not see what?
Did you download and run the Join.Me file?
the 9 digit #
Did you already run the application from that site?
And do you see the application after it downloaded?
You can click the JoinMe icon on the bottom of your page. It will show up. Then you can make note of the 9 digit number or click the Share button and get it that way.
I'm sorry no # XXXXX
Do you see the program that is the Join Me program?
What do you see on that window?
What is on that window?
I just see an icon
Where is that icon?
on my tool bar
When you do that, does it bring up the window?
nothing happens when I click it
Right click it. What happens when you right click it?
I don't have a right click
CONTROL Click it.
I'm sorry this isn't working, thanks anyway
I can only give you instructions.
How do you wish to continue?
Quitting working with me?
Turning off my computer
I have been trying to get you connected for the last 40 minutes.
Do you wish to continue later or do you wish for me to send up a refund request?
send a refund request
Do you wish to rate me or do you wish to get a refund?
I sent up the refund request.
Close this window, please.