Hi, and welcome to JustAnswer! My name is XXXXXXXX XXX I am excited to get started with you.So I can better assist you, I will need additional information about your issue. What is currently displaying on your ipad screen?
the itunes symbol and the disconnected plug lead.
Do you know what version of itunes you are currently running?
To find your version, click on itunes in the top menu bar and choose about itunes
click on itunes in the top menu bar and choose about itunes. You will see the version number scrolling up. Example: iTunes 11.0.2
having problem finding
Do you see where it says iTunes in the top menu bar (To the left of the apple logo in the upper left corner)
Click on itunes and then choose about itunes.
Were you able to find it? If not we can go another route
sorry cannot find
Normally when itunes does not recognize a devices, it can mean that itunes needs to be updated. Next we will check for system updates. Click on the apple logo in the upper left corner and choose software update. What updates are available?
Is it checking for updates?
having problem to open
clicking on apple logo
When you click on it once, you should get a selection drop down. Click on software updates
Were you able to click on software updates now?
If not, please let me know
Ok close itunes.
Disconnect your ipad from your computer
Now open itunes again. Then connect your ipad to your computer
try to use a different usb port
In the left column bar in itunes, do you see where it says devices?
Is your ipad listed under devices?
Click on your ipad
Ok, it sounds like your itunes needs an update. Lets try this again. Do you see the apple logo all the way in the upper left corner?
When you are in itunes, Do you see where it says itunes in the top menu bar?
Click on this link to download the latest version of ituneshttp://www.apple.com/itunes/
Did you click on the link yet?
can only get download music
Peter, you are really going to have to click on the apple logo. It is the only apple logo on your screen. Please look at the upper left corner of your screen.
can only get music at present
Close itunes then
Now, Please look at the upper left corner of your screen. click on the apple logo. It is the only apple logo you will see. When you click on it, choose software updates
the apple logo is in centre of scree3n
Wait, are you using a mac or PC computer?
Is there an apple logo displaying on your ipad now?
Ok thats why. My apologies. Is there an apple logo displaying on the center screen on your ipad now?
Is there another computer in your household with itunes on it?
no but has same itunes logo as before
Can you press and hold both the sleep and home button for 40 secs. The sleep button is located at the upper right corner and the home button is the round button on bottom front bezel of your ipad
yes and logo still appeared after 20 secs
I have an itunes download link for windows. Click on this link so you can update itunes http://www.apple.com/itunes/download/
You already went through the installation process?
disconnect your ipad and reconnect it again. Open itunes
errors occured my system has not been modified
Is that the message your are receiving in itunes?
run the installer again
So you haven't downloaded itunes yet?
Let me know if you get the same error
If you get than error again, you will need to uninstall itunes before re-installing it
sorry M have fault on system thank you for help
No problem. Enjoy the rest of your weekend
will call again tomorrow thank you very much for trying
You are very welcome. I appreciate your patience throughout :)
Hello, The fault has not been cured yet; I am waiting for response from APPLE HELP.
On May 5th you contacted JustAnswer regarding your locked iPad. We are not Apple Help however JustAnswer Experts do work with Apple devices. The last time we spoke, you were in the process of re-installing itunes. Have you done so already?