How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 7801
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Type Your Mac Question Here...
Nick H. is online now
A new question is answered every 9 seconds

My kindle on ipad shows "no service"and no longer works. Worked

Resolved Question:

My kindle on ipad shows "no service"and no longer works. Worked perfectlyHelp
Submitted: 11 months ago.
Category: Mac
Expert:  Nick H. replied 11 months ago.
Hi and welcomed to JustAnswer.com.

My name isXXXXX will assist you with your issues.

Please check to see if your iPad has internet connection. Go to Safari. Can you surf internet?
Customer: replied 11 months ago.
Yes
Expert:  Nick H. replied 11 months ago.
Thanks for your quick reply.

Please first do a quick reset.

HOLD the Power (on/off) button and Home (round button with white square) button for 10-12 seconds. Ignore the Turn off message and release the buttons when you see the white apple logo. Let your iPad boots. Now open Kindle if the issue is resolved or still the same.

graphic


If that does not work, please do a Settings Reset:

  1. On your iPad, go to Settings.
  2. Select General
  3. Select Reset (all the way at the bottom of this list)
  4. Select Reset all settings. (1st choice)
  5. Your ipad will reboot and prompt for wifi setup and other services setup.
  6. Open Kindle app to see if it is working properly or still have the same problem.


Please let me know if this answer will work out. If does not work or you have any questions/concerns, do not rate yet! Click on Reply to Expert to reply so we can continue to work on this issue. Thank you!

 

Nick

Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 7801
Experience: Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Nick H. and 7 other Mac Specialists are ready to help you
Customer: replied 11 months ago.
Did as you suggestd. Reset all settings but when I tried kindle it said "searching" then "no service."
Customer: replied 11 months ago.
Didn't work. I reset settings but still "no service."
Expert:  Nick H. replied 11 months ago.
Thanks for your update.

If that is the case, we will have to remove Kindle app and add it back.

First tap and hold the Kindle app for 2-3 seconds. The icons will shake. Tap the small x on Kindle app and confirm to delete it.

Then go back to Appstore and download Kindle app under Purchased. Or just search and download Amazon Kindle app back. Open it after installed. Then download your books from Cloud.

Let me know how it worked out. Thank you!

Nick
Customer: replied 11 months ago.
Working. Many thanks
Expert:  Nick H. replied 11 months ago.
You are welcomed. Glad we can get it working again.

Please rate my answer so I can get credit. Have a great day!

Nick

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
< Last | Next >
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified