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Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.If you are having difficulty upgrading your ipad, your itunes may be out of date or your ipad may need to be restored and updated. What version of itunes are your running? To find this out, iTunes in the top menu bar and choose about itunes
I cannot locate the iTunes version,
Are you getting an error message after trying to update your ipad?
Is your ipad backed up, we may need to restore and update it
Yes that is OK
Ok connect your ipad into itunes. Press and hold both the sleep and home button for 40 secs or until you see the cable icon displayed on your ipad screen.
The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad
Now in itunes, does it say your ipad is in recovery mode?
It will prompt you to restore and update
OK. Says about 4 hours.
It all depends on your internet connectivity. It may re-calculate and give you a shorter time frame
Thanks. XXXXX need to monitor or can I just leave it?
You can just leave it and check back on it periodically.
You are very welcome. Enjoy the rest of your weekend