How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin
Dustin, Mac Enthusiast
Category: Mac
Satisfied Customers: 10170
Experience:  4 Years in the US Military working with Mac's and networking equipment
19897260
Type Your Mac Question Here...
Dustin is online now
A new question is answered every 9 seconds

Cant boot mac. Have black screen with localhost:/ root# Nothing

Resolved Question:

Can't boot mac. Have black screen with localhost:/ root#

Nothing seems to work. Advice please
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.
Welcome To JustAnswer!

My name isXXXXX am one of the Experts who will assist you today!

First, a quick note about the service here and how you and I will interact.

As long as you click the reply button, I will continue to work with you until we figure out the issue and resolve it. While it’s not always possible to achieve a positive solution in all situations, most of the time we can resolve the issue through active communication and patience.

To work towards resolving the issue, I may need to ask you for some further information; please respond as clearly as you can with as many details as you feel will help me to understand the issue.

Once I have gathered enough information I will send an answer. Please wait to fill out the survey or rate the answer until we have determined that it has solved your issue. Also, when / if we do resolve the issue please do not forget to rate the answer, as that’s the only way that I receive any credit for assisting you today.

That being said.. Lets get started..

What type of mac do you have, a Macbook air, Pro, Imac, etc...

Also,how old is the mac and when did you first notice this issue happening?
Customer: replied 1 year ago.

Imac, G5 17, we bought it second hand in 2009 and it has been functioning well until yesterday or day before

Expert:  Dustin replied 1 year ago.
Thanks Stuart. ( and my apologies for the delay, your reply just now showed in my inbox)

When you see localhost on screen.. Is it a blackscreen with white text on it?

Are you able to type at all?
Customer: replied 1 year ago.

yes to both. have tried some commands such as exit and drutil, but nothing helps in restoring the computer

Expert:  Dustin replied 1 year ago.
have you tried a pram reset ?


  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys before the gray screen appears.
  5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
  6. Release the keys.

 

Also, have you tried a SMU reset..

 

  1. Turn off the computer by choosing Shut Down from the Apple menu, or by holding the power button until the computer turns off.
  2. Unplug all cables from the computer, including the power cord.
  3. Wait 10 seconds.
  4. Plug in the power cord while simultaneously pressing and holding the power button on the back of the computer.
  5. Let go of the power button.
  6. Press the power button once more to start up your iMac.

If not, then please both and let me know if anything changes or not...

 

 

Customer: replied 1 year ago.

Have tried both these, the first one before I contacted you. Have now tried the second with no success or difference. I havent' mentioned yet that there is a startup disk in the drive. Thus far I have been unable to eject it.

Expert:  Dustin replied 1 year ago.
none of the normal eject steps have worked for you?

Question, did this issue occur before, or after you inserted the startup disk?
Customer: replied 1 year ago.

Background is this: I was having trouble with my computer crashing with increasing regularity. I thought a re-install may help. It worked, at first, but when I attempted to update, they whole thing fell apart.


 


I held the option key when starting up, but it showed my a screed with a restart arrow, a continue arrow and a picture of the harddrive with an x on the bottom.

Expert:  Dustin replied 1 year ago.
Hmm....

If you hold down just the T key when starting the mac.. Do you see a different icon?
Customer: replied 1 year ago.

nothing at all. held down T key but screen remained blank and fan overclocked.

Expert:  Dustin replied 1 year ago.
That tells us that the hard drive has faulted , or fatally corrupted...

I believe that replacing the hard drive is your best bet... And since you have a OSX install disk, you should be back in business after replacing thehard drive

One last thing we should try for good measure, is to remove the CD drive from the imac..

The page below walks us through the process.

http://manuals.info.apple.com/en_US/imacg5_17inch_OpticalDrive.pdf

try top power up without the cd drive.. if it doesnt change anything..Replacing the hard drive is your best bet

The drive below ships with a one year warranty..

http://www.machdds.com/500-GB-iMac-G5-Hard-drive-500GB-661-4758-A1058-17-Inch-Als-661-4758.htm?gclid=CI66_Nyv_LYCFYPd4AodBygAyA

if you have any further questions Stuart, please let me know.
Dustin, Mac Enthusiast
Category: Mac
Satisfied Customers: 10170
Experience: 4 Years in the US Military working with Mac's and networking equipment
Dustin and 5 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified