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Hello and thank you for your question today. My name isXXXXX look forward to helping you today.
When it freezes, are you given any error message?
Thank you for the update.
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?
AFTER YOU CLICK THE LINK BELOW, you can continue.
Please, click the following link and allow the remote app to run: http://220.127.116.11:8040/?Session=99e5c2c3-398c-47b5-8c02-a138d18d0913&SUPPORT=NET Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".
Please, click the following link and allow the remote app to run: http://18.104.22.168:8040/?Session=99e5c2c3-398c-47b5-8c02-a138d18d0913&SUPPORT=NET
Are you having any problems with running that remote application after it is downloaded? Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
It's not working. I've tried twice. Could you send another link?
When you run the "Elsinore" application, what happens?
Open your Downloads window, double click the "Elsinore" item in the list and allow it to run, please.
I have to install latest Java, and in doing so I have to close the browser, so I'll get back to you using the link in your email
I will be here standing by.
Please, do not create a new question, just come back to this one.
I've tried to instal Elsinore but it won't do it.
We may have to try another option.
JustAnswer strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
If you agree to the terms listed above, you may continue below.
- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true- Then download and allow that remote app to run.- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
I guess so
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Thank you again, - Jason