I am here to help you with this issue.
Is it sending all old emails again or is it only sending some of your old emails
please let me know.
It is sending some of my old emails. I am afraid to open it up again before it's been fixed. Alan
Can you sign into AOL mail online?
yes -- I can do that.
Do you see any messages in your Sent folder?
sure, take your time please.
yes, from yesterday when I tried to use the new aol for mac -- and I tried to sign on just before you cam on line and I got notice that an attempted email was undeliverable -- an old email that went out when I was trying to sign on
Ok, so you just see that one failed attempt
What about the drafts folder, is it empty as well?
from yesterday there many, many failed attempts when I was trying to sign on....
draft folder is empty
Did you download the AOL desktop from this website:http://daol.aol.com/software/desktop-for-mac/
yes -- should I delete the one I have and try this one again?
Yes, please delete/uninstall the one you have, then try to download it from that website please
okay, should I try to open it?
please keep a sharp eye on outbox/sent folder
It just notified me that it sent an old email out again...
Ok, please close it again.
Thanks, are you a free user of AOL or do you pay AOL for some service?
free user --
Ok, even though you are a free user, I think it may be best for you to call AOL support and notify them of the issue.
Do you have time to call them? It will not cost you anything to call.
really? I paid 38 dollars to get this suggestion.....
I'll be honest
I had you check everything that I know of
and if you want a refund that's fine
but I do not work for AOL so I cannot look into a server problem
but I've helped people before that just had to call AOL to get the problem resolved.
We didn't check anything at all.. Yes, I want a refund..... I feel cheated. Not a good feeling.
Ok, We'll do a refund, but you call them and while we're chatting? I'm still curious as to why this is happening to your account.
If you don't mind that is...
The number is 1 800 827 6364
Did they give you any info into what's happening?
I' I'm not getting anywhere with them. How do I get refund?
I'm going to send to customer service
and they will process the refund for you.
If you need to contact them via phone or chat, please use this link:http://ww2.justanswer.com/contact-us
Thank you for your time, bye.