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James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15695
Experience:  Mac Expert
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Im using Word for Mac 2011 and when I save or print to pdf

Customer Question

I'm using Word for Mac 2011 and when I save or print to pdf the document's hyperlinks don't act as hyperlinks in the pdf
Submitted: 1 year ago.
Category: Mac
Expert:  James replied 1 year ago.
Hi,

Can you please upload the Word document to www.wikisend.com and give me the file ID? I'll take a look at it for you.

Thanks,

J.
Customer: replied 1 year ago.

http://wikisend.com/download/109190/5am_capability_statement.doc

Expert:  James replied 1 year ago.
Thank you.

I created the PDF for you, you can get it here:

http://wikisend.com/download/395858/5am_capability_statement.pdf

Does it work ok?

J.
Customer: replied 1 year ago.

Its not downloading

Expert:  James replied 1 year ago.
Did you click the document link I gave you, and then the green download button?
Customer: replied 1 year ago.

Yes - nothing happens. Put it in separately, registered for the service, nothing.

Expert:  James replied 1 year ago.
Okay.

Please go to www.wikisend.com

Click DOWNLOAD on the top, and provide this ID: 395858

J.
Customer: replied 1 year ago.

Ah doesn't work in Chrome. Downloaded in Safari. Ok - so how can I do this - glad you got it to work but that doesn't help me get to work

Expert:  James replied 1 year ago.
That tells us the document is ok, and the links are functional - a good start!

Please check this for me:

Open Word (for me it's Word 2011) -> Select Preferences ->Output and Sharing -> Print -> Printing Options -> Check "Update links".

Save the document as PDF again - do the links work?

J.
Customer: replied 1 year ago.

Ok - one link does work (yay!) but the links in the text box don't - but did for you... :-(

Expert:  James replied 1 year ago.
Yep - did some more research, and this is a well known problem with Word 2011 - the PDF links are quirky, and often don't work.

The solution - use this website:

http://www.freepdfconvert.com/

You upload the Word file, and get a perfect, working links PDF file.

Hope this is a good solution!


If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
Customer: replied 1 year ago.

Interesting. It did "work" though the fonts aren't the same. Well crap I could have ultimately found (and thanks for the update links tip). I will use that site and hope they (adobe or microsoft) fix this

Expert:  James replied 1 year ago.
It is actually an Apple problem - and from what I hear they are fixing it, but the solution is not out yet.

Glad I could help!

I'd appreciate it if you can rate me using the faces below. Many thanks!

J.
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15695
Experience: Mac Expert
James and 2 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

One last one - how is it that it worked for you and not for me?

Expert:  James replied 1 year ago.
Oh - I'm using Word 2013 for Windows...works great on Windows...

There is another PDF conversion site that may do a better job with the fonts:

http://www.pdfonline.com/convert-pdf/


J.
Customer: replied 1 year ago.

got it. going to have to ultimately get the company to move to pages :)

Expert:  James replied 1 year ago.
Well, you can use Openoffice right now. It is free, and convert to PDF works beautifully on that. Also very compatible with Word.

http://www.openoffice.org/download/other.html#tested-full



J.

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