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MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
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My Mac OS 10.6 won´t log me in. I type the proper password,

Customer Question

My Mac OS 10.6 won´t log me in. I type the proper password, and it goes to log in but then reverts to the login screen again
Submitted: 1 year ago.
Category: Mac
Expert:  MacTechTrainer replied 1 year ago.

MacTechTrainer :

Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.

MacTechTrainer :

Do you have your installation disc for Mac OS X 10.6?

Customer:

I do. I installed it and ran the Mac OS X 10.6 disk by pressing down on the D key

Customer:

I´m now at the main disc window since I tried to login after the disk finished running and it did not allow me to. I typed the proper password, and it goes to log in but then reverts to the login screen again

MacTechTrainer :

Here is what I recommend you do: Reset your Admin password. You can even use the same password.

Customer:

I´m now at the disk window searching for option through utilties

MacTechTrainer :



Here are some steps you can try to resolve the issue,
In order to reset your password XXXXX any Mac OS X platform
all you need to do is:


- RESETTING ADMINISTRATOR PASSWORD-

• When the booting to the Mac OS X disc is completed, you will now be in the
Installer environment
• Enter to next page, look up on upper left corner you should see "Installer" near
the Apple menu.
• Two spaces over you should see Utilities. Click Utilities>Reset Password.
• Select your user name from the drop down list and reset your password.
• When you are done, simply exit the Reset Password XXXXX Installer and reboot.
• At the Login window, enter your new password XXXXX you should be back into your home profile.

Customer:

I tried this. I reset the password XXXXX rebooted but still having the same issues..I can try again

MacTechTrainer :

Just once more if you would

Customer:

it says select the volume containing the user account

Customer:

Macintosh HD or Max OS...stall DVD

MacTechTrainer :

correct

MacTechTrainer :

the install dvd

Customer:

I selected Macintosh HD...Select user account...should I select System Administrator (root)?

Customer:

ok install DVD

MacTechTrainer :

Select your actual account

MacTechTrainer :

not root admin howefver

MacTechTrainer :

"however"

Customer:

I selected the Mac OS...stall DVD however, it does not have my user account just System Admin (root) from the pull user account pull down

Customer:

so should I select Macintosh HD or Mac OS installer CD for the user account password XXXXX?

Customer:

I´m at the Mac OS X login window but continue to have the same issues

Customer:

Hi, are you still there?

MacTechTrainer :

one moment

MacTechTrainer :

Let me look into this a bit further for you

Customer:

ok

MacTechTrainer :

This may be an issue with your System Root Admin settings

MacTechTrainer :

this is why it is taking me some time to figure this out

MacTechTrainer :

so thanks for your patience

MacTechTrainer :

I won't be much longer

Customer:

ok

MacTechTrainer :

Ok, here is a process I need you to try:

Customer:

ready

MacTechTrainer :

  • Reboot the Mac and hold down Apple Command +s Key -- This will boot into single user mode. Black screen, white text.
    At the prompt, type: mount -uw /
    Now type: passwd [your user name] -- For example: passwd mbitech (mbitech is my username on the machine).

MacTechTrainer :

If you don't know your username, type: ls /Users
(This will list the usernames on your computer.)

MacTechTrainer :

Enter your password, and confirm it by entering it again.

MacTechTrainer :

Keep in mind when you do this , you won't "see" what you type and this is actually normal.

Customer:

ok I did that

MacTechTrainer :

When you have entered your password XXXXX confirmed it, then type: exit

Customer:

it is ready for another command

Customer:

:/ root#

MacTechTrainer :

this will exit you out of the Single User mode

MacTechTrainer :

boot up to your login screen again and now try to enter your password

Customer:

I entered a newpassword XXXXX again at the Retype new password: but it did not boot me out automatically

Customer:

I´m now at :/ root#

Customer:

do I type reboot?

MacTechTrainer :

it won't- you have to type: exit

Customer:

ok

Customer:

I just typed my new password XXXXX the login window...same issue as before

Customer:

reverts back to log in window

MacTechTrainer :

Ok and what happens when you attempt to log in now

Customer:

it accepts my new password XXXXX it goes through a blue screen and it takes me back to the login screen and asks for my password

MacTechTrainer :

So back to the same issue as before correct?

Customer:

yes

MacTechTrainer :

I am sorry this password XXXXX is causing this headache- let have you try this procedure

Customer:

ok

MacTechTrainer :

CREATE NEW USER ACCOUNT WITHOUT INSTALLATION DISK

1. Reboot your Mac
2. Hold apple key + s key down after you hear the chime.
(Apple Command + S keys on newer Macs)
3. When you get text prompt enter in these terminal commands to create a brand new admin account (hitting Return (or Enter) after each line):

mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now

4. After rebooting you should have a brand new admin account.

MacTechTrainer :

What I want you to do in that new user account, is go into System Preferences > Accounts

MacTechTrainer :

and I want you to add a password XXXXX this new user account. Then I want you to log out of this new user account and attempt to login with the new password XXXXX set up for it

MacTechTrainer :

I am having you perform this, because I want to see if this is an overall Mac OS X system issue

MacTechTrainer :

or if the issue is specific to just you accessing your user account

Customer:

ok rebooting now

MacTechTrainer :

If you are unable to log back into that new user account with the newly created password

MacTechTrainer :

that will tell me what I need to know

MacTechTrainer :

and if I can say, Thanks for trying this process...

Customer:

it is going through some apple video introduction

MacTechTrainer :

that is good

MacTechTrainer :

that means the new user account creation was successful

Customer:

should I transfer information from the volume on the MAC itself?

MacTechTrainer :

at least Mac OS X 10.6 is functional to allow you to create a new user

MacTechTrainer :

no

MacTechTrainer :

stay with the plan of attack I have provided first

MacTechTrainer :

then we will look into your question a bit further :)

Customer:

it is asking for my apple id...I assume this is ok

MacTechTrainer :

oh yes

MacTechTrainer :

it is just as if you are setting up your Mac for the first time- but in actuality, this is how all new user accounts start in Mac OS X 10.6

Customer:

ok I´m in

Customer:

with the new user I created

MacTechTrainer :

Great

Customer:

thanks

MacTechTrainer :

now go in and create a new password XXXXX that new user, logout and then attempt to log back in

Customer:

ok

MacTechTrainer :

let's test that new password XXXXX the new user, to see how Mac OS X 10.6 behaves now ;)

Customer:

how do I reset the new password XXXXX I´m in?

MacTechTrainer :

Go to System Preference >Accounts

MacTechTrainer :

select your new user account

Customer:

ok restarting

Customer:

it did not ask me for my password

Customer:

it simply took me in to the new user

Customer:

desktop

MacTechTrainer :

that means you did not set up a new password

Customer:

ok I will try it again

MacTechTrainer :

so what you need to do is go back into System Preferences>Accounts

Customer:

yes...I selected the change password XXXXX next to my user name

MacTechTrainer :

yes

MacTechTrainer :

and are you able to add a new password?

Customer:

I entered my old password XXXXX new password XXXXX and then clicked change password XXXXX the bottom

MacTechTrainer :

Great

Customer:

I received a message....¨ The password XXXXX your login keychain will be changed to your new password...and will now click OK

Customer:

in other accounts I see the admin user that did not allow me to log in...is this the account you are asking me to change the password XXXXX the new account we just created?

MacTechTrainer :

oh no just add a password XXXXX your new user and test it-

Customer:

I´m at the login now...I see both account...I will select the new account to try and log in

Customer:

ok it allowed me to log in with the new user and new password

MacTechTrainer :

Yes!

Customer:

I now need to somehow transfer my stuff from the other user to the new user..

Customer:

the old user is old the admin user

MacTechTrainer :

That means something is wrong with your original user account

MacTechTrainer :

So what you can do, is delete that user account from your Accounts view

MacTechTrainer :

BUT

MacTechTrainer :

you can save all of the files associated with that user account

MacTechTrainer :

Let me provide you the steps to do that:

Customer:

ok

MacTechTrainer :

This is a good, simple article I like to use which will show you how to delete the user, but save the files of that user, so you can access them

Customer:

it will not allow me to select the user I want to delete...is this because it is the admin user?

MacTechTrainer :

Actually, check your new user- is it an Admininstrator account?

Customer:

my new user is a regular user

MacTechTrainer :

What I mean is when you go to your user, you should have Allow User to administer this computer

MacTechTrainer :

checkbox checked off

MacTechTrainer :

I am so sorry! I forgot to recommend you do that once you were in to your new user

Customer:

do I have to create another user?

MacTechTrainer :

No you should not have to

MacTechTrainer :

When you go to your user view in Accounts

MacTechTrainer :

do you see a checkbox with Allow user to administer this computer checkbox below you username and icon?

Customer:

my new user does say admin below the user name

MacTechTrainer :

check that box

MacTechTrainer :

then go out of accounts and go back in

MacTechTrainer :

then try to see if you can select that old user account

MacTechTrainer :

it takes an Admin account to remove another Admin accoun

MacTechTrainer :

"account"

Customer:

there was an option with lock icon...it seems I needed to click that to authenticate

MacTechTrainer :

Yes that is the padlock you just clicked on

MacTechTrainer :

that releases the Admin user to make more changes in the Accounts page view

MacTechTrainer :

including having the ability to delete other user accounts

Customer:

do I click on the minus to delete an account

MacTechTrainer :

Here is where I need you to review that link I provided you

MacTechTrainer :

I want you too check that article, because it also has graphic examples for you to see

MacTechTrainer :

just what the options window looks like when it comes to deleting a user account

Customer:

ok

MacTechTrainer :

I will be here standing by of course-

MacTechTrainer :

if you have any questions

Customer:

thanks

MacTechTrainer :

pleasure is all mine!

MacTechTrainer :

How is it coming for you so far?

MacTechTrainer :

Still with me?

MacTechTrainer :

I see you are offline. When you are back online however, just reply back to this session, I will be alerted, whether I am online or off and will be able to assist you further.

MacTechTrainer :

Thanks for posting your question, I look forward to assisting you shortly.

MacTechTrainer :

Sr. Mac Support Specialist

MacTechTrainer :

Regards,

MacTechTrainer :

Terry

Customer:

Thanks for all your help with the MAC issue. The MAC is working and the user was deleted. I am having issues accessing the deleted user files (pictures, videos etc...) I want to transfer these to the newly created user account.

MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
MacTechTrainer and 7 other Mac Specialists are ready to help you
Customer: replied 4 months ago.


Hello...I'm having issues rebooting my PC...I tried command S at reboot but it is not giving me the login prompt option...I'm getting the following error...


 


Disk0s2: I/O error.


0 (Level 3) [ReadUID 0] [Facility com.apple.system.fs] [ErrType IO]......

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