Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
Do you have your installation disc for Mac OS X 10.6?
I do. I installed it and ran the Mac OS X 10.6 disk by pressing down on the D key
I´m now at the main disc window since I tried to login after the disk finished running and it did not allow me to. I typed the proper password, and it goes to log in but then reverts to the login screen again
Here is what I recommend you do: Reset your Admin password. You can even use the same password.
I´m now at the disk window searching for option through utilties
Here are some steps you can try to resolve the issue,In order to reset your password XXXXX any Mac OS X platformall you need to do is: - RESETTING ADMINISTRATOR PASSWORD-• When the booting to the Mac OS X disc is completed, you will now be in the Installer environment• Enter to next page, look up on upper left corner you should see "Installer" near the Apple menu.• Two spaces over you should see Utilities. Click Utilities>Reset Password.• Select your user name from the drop down list and reset your password.• When you are done, simply exit the Reset Password XXXXX Installer and reboot.• At the Login window, enter your new password XXXXX you should be back into your home profile.
I tried this. I reset the password XXXXX rebooted but still having the same issues..I can try again
Just once more if you would
it says select the volume containing the user account
Macintosh HD or Max OS...stall DVD
the install dvd
I selected Macintosh HD...Select user account...should I select System Administrator (root)?
ok install DVD
Select your actual account
not root admin howefver
I selected the Mac OS...stall DVD however, it does not have my user account just System Admin (root) from the pull user account pull down
so should I select Macintosh HD or Mac OS installer CD for the user account password XXXXX?
I´m at the Mac OS X login window but continue to have the same issues
Hi, are you still there?
Let me look into this a bit further for you
This may be an issue with your System Root Admin settings
this is why it is taking me some time to figure this out
so thanks for your patience
I won't be much longer
Ok, here is a process I need you to try:
If you don't know your username, type: ls /Users (This will list the usernames on your computer.)
Enter your password, and confirm it by entering it again.
Keep in mind when you do this , you won't "see" what you type and this is actually normal.
ok I did that
When you have entered your password XXXXX confirmed it, then type: exit
it is ready for another command
this will exit you out of the Single User mode
boot up to your login screen again and now try to enter your password
I entered a newpassword XXXXX again at the Retype new password: but it did not boot me out automatically
I´m now at :/ root#
do I type reboot?
it won't- you have to type: exit
I just typed my new password XXXXX the login window...same issue as before
reverts back to log in window
Ok and what happens when you attempt to log in now
it accepts my new password XXXXX it goes through a blue screen and it takes me back to the login screen and asks for my password
So back to the same issue as before correct?
I am sorry this password XXXXX is causing this headache- let have you try this procedure
CREATE NEW USER ACCOUNT WITHOUT INSTALLATION DISK1. Reboot your Mac2. Hold apple key + s key down after you hear the chime.(Apple Command + S keys on newer Macs)3. When you get text prompt enter in these terminal commands to create a brand new admin account (hitting Return (or Enter) after each line):mount -uw /rm /var/db/.AppleSetupDoneshutdown -h now4. After rebooting you should have a brand new admin account.
What I want you to do in that new user account, is go into System Preferences > Accounts
and I want you to add a password XXXXX this new user account. Then I want you to log out of this new user account and attempt to login with the new password XXXXX set up for it
I am having you perform this, because I want to see if this is an overall Mac OS X system issue
or if the issue is specific to just you accessing your user account
ok rebooting now
If you are unable to log back into that new user account with the newly created password
that will tell me what I need to know
and if I can say, Thanks for trying this process...
it is going through some apple video introduction
that is good
that means the new user account creation was successful
should I transfer information from the volume on the MAC itself?
at least Mac OS X 10.6 is functional to allow you to create a new user
stay with the plan of attack I have provided first
then we will look into your question a bit further :)
it is asking for my apple id...I assume this is ok
it is just as if you are setting up your Mac for the first time- but in actuality, this is how all new user accounts start in Mac OS X 10.6
ok I´m in
with the new user I created
now go in and create a new password XXXXX that new user, logout and then attempt to log back in
let's test that new password XXXXX the new user, to see how Mac OS X 10.6 behaves now ;)
how do I reset the new password XXXXX I´m in?
Go to System Preference >Accounts
select your new user account
it did not ask me for my password
it simply took me in to the new user
that means you did not set up a new password
ok I will try it again
so what you need to do is go back into System Preferences>Accounts
yes...I selected the change password XXXXX next to my user name
and are you able to add a new password?
I entered my old password XXXXX new password XXXXX and then clicked change password XXXXX the bottom
I received a message....¨ The password XXXXX your login keychain will be changed to your new password...and will now click OK
in other accounts I see the admin user that did not allow me to log in...is this the account you are asking me to change the password XXXXX the new account we just created?
oh no just add a password XXXXX your new user and test it-
I´m at the login now...I see both account...I will select the new account to try and log in
ok it allowed me to log in with the new user and new password
I now need to somehow transfer my stuff from the other user to the new user..
the old user is old the admin user
That means something is wrong with your original user account
So what you can do, is delete that user account from your Accounts view
you can save all of the files associated with that user account
Let me provide you the steps to do that:
link: How to Delete a User Account in Snow Leopard
This is a good, simple article I like to use which will show you how to delete the user, but save the files of that user, so you can access them
it will not allow me to select the user I want to delete...is this because it is the admin user?
Actually, check your new user- is it an Admininstrator account?
my new user is a regular user
What I mean is when you go to your user, you should have Allow User to administer this computer
checkbox checked off
I am so sorry! I forgot to recommend you do that once you were in to your new user
do I have to create another user?
No you should not have to
When you go to your user view in Accounts
do you see a checkbox with Allow user to administer this computer checkbox below you username and icon?
my new user does say admin below the user name
check that box
then go out of accounts and go back in
then try to see if you can select that old user account
it takes an Admin account to remove another Admin accoun
there was an option with lock icon...it seems I needed to click that to authenticate
Yes that is the padlock you just clicked on
that releases the Admin user to make more changes in the Accounts page view
including having the ability to delete other user accounts
do I click on the minus to delete an account
Here is where I need you to review that link I provided you
I want you too check that article, because it also has graphic examples for you to see
just what the options window looks like when it comes to deleting a user account
I will be here standing by of course-
if you have any questions
pleasure is all mine!
How is it coming for you so far?
Still with me?
I see you are offline. When you are back online however, just reply back to this session, I will be alerted, whether I am online or off and will be able to assist you further.
Thanks for posting your question, I look forward to assisting you shortly.
Sr. Mac Support Specialist
Thanks for all your help with the MAC issue. The MAC is working and the user was deleted. I am having issues accessing the deleted user files (pictures, videos etc...) I want to transfer these to the newly created user account.
Hello...I'm having issues rebooting my PC...I tried command S at reboot but it is not giving me the login prompt option...I'm getting the following error...
Disk0s2: I/O error.
0 (Level 3) [ReadUID 0] [Facility com.apple.system.fs] [ErrType IO]......