How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Brian Your Own Question

Brian
Brian, Certified Apple Consultant
Category: Mac
Satisfied Customers: 117
Experience:  I've been supporting Mac users and business professionally for 14 years.
34753528
Type Your Mac Question Here...
Brian is online now
A new question is answered every 9 seconds

iphoto application appears to be gone; not showing on Desktop

Customer Question

iphoto application appears to be gone; not showing on Desktop or in applications folder. Can I get it back?
Submitted: 1 year ago.
Category: Mac
Expert:  Brian replied 1 year ago.

Brian :

Hello. Have you clicked on the Spotlight icon (magnifying glass) in the upper right corner of your menubar and searched for it there?

Customer:

No.

Brian :

Spotlight will search your entire Mac, and will group the results by category (folders, documents, applications..). See if the iPhoto application comes up there.

Customer:

what is the iphoto application file's name?

Brian :

The app name is just "iphoto".

Customer:

I see a folder that says iphoto; but when I click on it, all that comes up is an Acknowledgments pdf file.

Brian :

It will look something like this, if Spotlight finds the application:

Full Size Image

Brian :

So you didn't see any results in the "Applications" section?

Customer:

The only folder in mine say iPhoto, and the only in the folder is the "Acknowledgments" pdf file.

Customer:

I don't see anything in the "Applications" section either.

Brian :

Ok. Did you have iPhoto open recently?

Over on the upper left corner of your screen, if you click the Apple Menu > Recent Items, do you see iPhoto in the Recent Applications list?

Customer:

No, it is not showing up there.

Brian :

Ok. The current version of iPhoto requires 10.7, I'm going to look for an older version that's compatible with your Mac. Just a moment.

Brian :

Do you have a Time Machine backup?

Customer:

Yes

Customer:

I have Time Machine but have never set up.

Brian :

If you click the Time Machine icon in the menubar, what does it say?

Customer:

"You haven't selected a location for Time Machine backups"

Brian :

Ok. If there's no backup, and the current version (in the App Store) isn't compatible with 10.6.8, then I'll need to send you a link to download a slightly older, compatible version. Normally, I wouldn't do this, but iPhoto is a bundled (free) application that came with your Mac.

It's 500 MB, though. So it will take about an hour or so for me to upload it. I've already started the upload, so what I'd like to do now is for you to bookmark this page, so that you can return to our chat a little later. Will you be available in an hour or two?

Customer:

Yes, I will be here for the next 1.5 hrs. I have bookmarked the page. How do I know when you are back?

Brian :

Ok. Good. It should be finished uploading around then. When I see that it's done, I'll respond to this chat and you should receive an email alerting you to my response. If you don't see an alert after an hour or so, just return to this chat via your bookmark, and I'll see how close the upload is to finishing.

Brian :

It's about 15% done right now.

Customer:

Okay, I am going to this page open and watch for your return.

Brian :

Great I'll check back in an hour. Thank you.

Customer:

How is our upload coming along?

Brian :

Just finished as I was typing.

Ok. I'm going to post a link to the iPhoto installer. This is a ZIP file, so when you click the link, it will download. After it downloads, if the ZIP file doesn't decompress automatically, just double click it, and you should see "iPhoto.mpkg". This is the installer. Double click that and it will run.

It will take you a few minutes to download this file, although nowhere NEAR as long as it took me to upload

Brian :

starsite.co is my personal FTP server on my domain.

Brian :

so it's safe to download.

Brian :

When you run the installer, it will install iPhoto 8 in your Applications folder. If you had a slightly newer iPhoto version at the time it was deleted, you may need to run Software Update (Apple Menu > Software Update) before it will open.

Customer:

I am downloading it now.

Brian :

Ok.

Customer:

When I double clicked on the iPhoto.mpkg it gives me the following message "You are attempting an unsupported installation. If you wish to install an individual application, please use the iLife installer and select the Custom button".

Customer:

When I double clicked the iPhoto.mpkg installer it gives me the following message "You are attempting an unsupported installation. If you wish to install an individual application, please use the iLife installer and select the Custom button".

Brian :

Sorry I was away for bit. This is the installer app. Same as before, click the ZIP file to download it. This file is very small (2 MB). After the ZIP file decompresses, double click the the "iLife 09.pkg" file. The iPhoto.mkpg file needs to be in the same place as the "iLife09.pkg" file, so that the installer can find it.

http://starsite.co/iLife09.pkg.zip

Let me know how that goes.

Customer:

When I try and load the iLife09; I am getting "Registration can’t be installed on this computer" and "This software requires Mac OS X version 10.5.5 or later." messages.

Brian :

Ok.

Brian :

Copy the following line of text.

touch /tmp/com.apple.mpkg.iLife

Then open Applications/Utilities/Terminal. When the Terminal window opens, it will show you a short prompt, and will await your input. When you see the prompt, paste the command, and press Return. Nothing will happen to tell you the command was accepted, but that's ok.

Then double click the "iPhoto.mpkg" file I sent you earlier.

Brian :

That should bypass the error you received the last time.

Customer:

iPhoto is now in the applications folder. When I click on it to open it, I get the following messages "You can’t open your current photo library using this version of iPhoto."You have made changes to your photo library using a newer version of iPhoto. Please quit and use the latest version of iPhoto." Can I open my picture folders?

Brian :

That's ok, what I sent you wasn't the most current "version 8". It's just the version I had. You had 8.something at the time yours was deleted. Run Software Update (Apple Menu > Software Update). This should find an update for iPhoto. After you run that, you should be able to open iPhoto.

Brian :

I know this seems like a lot of downloading and updating, but without you having 10.7, or a TimeMachine backup, it's the only way to resolve it.

Customer:

Looks like iPhoto is now working with existing files/albums. Should I do Time Machine backup? Your help is much appreciated.

Brian :

Great! Time Machine works best if you have an external hard drive, like a USB or FireWire connected drive. If you have one that's blank (empty), just connect it to your Mac. Then open Applications/TimeMachine and select that drive for your TimeMachine backup.

If everything is back on track, and you're happy with the resolution, just click Accept. Thanks very much!

Customer:

Thanks again. Bye!

Brian, Certified Apple Consultant
Category: Mac
Satisfied Customers: 117
Experience: I've been supporting Mac users and business professionally for 14 years.
Brian and other Mac Specialists are ready to help you
Expert:  Brian replied 1 year ago.
Thank you so much! Have a good night.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified