Hi, and welcome to JustAnswer! My name is XXXXX XXXXX X am excited to get started with you.
From what you are describing, it sounds like your iPad is frozen. To unfreeze your iPad, press and hold both the sleep and home button at the same time for 30 sec or until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad
Please let me know if that did not work so we can continue to troubleshoot
I cant find thos buttons..I very new to this,,,please help
No problem. The first button is located at the upper right corner and the home button is the round button located at the bottom front bezel on your ipad. Please refer to the illustration.Full Size Image
Where the arrows are pointing are where the buttons are
OK appleis showing now what
Ok great. When it boots up, let me know it is still frozen
You should be able to use your ipad again
No that sign is gone,,and I am able to get on all.
I guess I learned something new
does this happen usually
Yes. We all learn something new everyday :)
Not usually. The ipad is like a mini computer so glitches do occur in different forms
Does Icloud a regular for backup?
If you are signed into icloud, It is designed to backup your ipad wirelessly
I have this since November
You can check this by going to settings, choose icloud
I think my son signed it...can I not have it?
I recommend keeping it. It is the most efficient and easiest way to backup the data on your ipad
ok and thank you
You are very welcome. Have a fantastic rest of your day