Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you, I will need additional information about your issue. Where did this troubled photo come from?
im on a mac pro
Is this photo on iPhoto?
Ok. Select the troubled photo and choose File< Get info
A box will pop up. Click on the lock in the bottom right corner
i see staionary & locked
Are you seeing my responses?
Can you see my responses?
If you can not see my response, I will have to change the chat to Q&A
yes i see
Ok great. At the bottom of the pop up box, do you see sharing and permissions?
I sent you a screen shot
Under Name is your account name listed? If so, under privileges, does it say read and write ?
yes my name is there
read & write
ok so lets do the same for the preview application. Before we do that, can you confirm that the locked checkbox is unchecked?
yes the box is unchecked but the one in btm right corner is unlocked
What does the checkbox in the bottom right say?
its just a a lock symbol showin that it is unlocked ..up higher is a box no box on btm
ok thats normal. Next, we are going to repair your system permissions. Click on the magnifying glass in the upper right corner and type in disk utility
Click on Macintosh HD in the left column and then choose repair permissions
Is the computer currently repairing permissions?
Ok, when it is done, try to open the same photo
You may need to restart your computer for it to take effect after permissions are done repairing
ok let do that cause it didn't work..how will we get back with each other
if i cut off
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I see your still online, were you able to restart your computer?
looks as though u fixed the prob.
Thats great to know. Was there anything els I can assist you with?
thks hope i can get ya every time ....and no we good..by the way nice pic.. "Barry Thompson Photography" Facebook look me up like my page thk
If you ever have mac issues, you can reach me at
http://www.justanswer.com/computer/expert-michelleblack/. Thank you have a fantastic night :)