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Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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Ii am trying to back-up my information on my passport and I

This answer was rated:

Ii am trying to back-up my information on my passport and I am having problems. Can you help me?

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

Have you set up time machine yet?

Customer:

Yes, and I have done the back-up many times...but can't seem to do the back-up today?

Appleologist :

Are you receiving an error message?

Customer:

No..I will try it again...I usully just plug it in and it will automatcally do the update to the passport.

Appleologist :

Try this, click on the apple logo in the upper left corner. Choose system preferences and then choose Time machine. If there is an error, it will be listed there

Customer:

It's working

Appleologist :

Ok great. Have a fantastic day

Michelle and 2 other Mac Specialists are ready to help you

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