Hi, Thanks a lot for posting your query here. I am Jins here to assist you. None of the keys on your keyboard not working ? Are the lights on the keyboard on ? Is your mouse working ?
Note: If you use Mac OS X v10.4.x and an external Apple Aluminum Keyboard, you may need to download and install certain updates. Mac OS X v10.4.11 or later is recommended.
Let me know the result.
How do I install a keyboard update if the keys are not working? I am using another laptop to get this info.
Are you still there Jins?
I am using a laptop and do not use a mouse.
Okay, then you are using a macbook right ? Is the touchpad on it working ? I am asking this to check weather the whole system is hang or only the keyboard.
Now, press the Option (alt) key on your keyboard five times and check the result.regardsJins
nothing. yes l am using a macbook
Hi Shirls, is the llight on keyboard on ? Can you on/ff the caps lock/num lock lights ?
Anyway please try an smc reset. Power off your macbook, power back on after shut down.Immediately hold the following keys:
Left shift, contol, option, (press these keys immediatly after start up before the start upchime ring) continue to hold till the gear stops spinning. (check this apple KB article to see the details on how to perform an smc reset)
Reboot. Let me know the result.
Hi Shirl, Did you completed the SMC reset ? or can't you do that because of keyboard not working ?RegardsJins
I could not do it because the keys are not working
Give me sometime to find a phillips screwdriver that small. I will get back to you in about an hour.
Ok could not find the correct size screwdriver...guess I will have to take it to an Apple Store. Thanks for your help.