Neither of our iphones had iCloud on, so the data must be stored somewhere else. Suggestions?
Also, my wife's phone says "account not verified" when I open Settings.
I fixed the "not verified" issue on my wife's phone. We have two aple ID's, and it had the wrong one. When I entered the correct apple ID iCloud opened -- but Scramble is not there. I am not in iCloud yet on my phone, but I will set it up and check right now.
No Scramble shows up.
Yes. We both have a lot contacts. I think I know how to back up by syncing on iTunes. I don't know how to do a factory reset.
I think this problem started when we set up Scramble and we mixed up our apple IDs and email addresses. She was getting games from others that were for me, but she and I could play without problems. When I worked with Apple support, we got all that straightened out, but I could not fix Scramble.
Okay. thanks a lot for your patience and your knowledge! I'll be a while but will get back to you later.
I'm ready to try to finish this. Backed up my info in iTunes, clicked Devices -- I see Restore iPhone and Restore Back-up. There is no Factory Reset in either one. where do I find it?
I followed your instructions and did a factory reset on my wife's phone. when I reinstalled Scramble it was exactly the same. So your fix didn't work
Any other ideas? It's pretty obvious the problem is in Scramble's database. What if I tried to fool it by using a new email address? The phone number would be the same.