Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
Can you provide me what version of Mac OS X you are currently using? (i.e. Mac OS X 10.6.8 Snow Leopard, or Mac OS X 10.8.3 Mountain Lion, etc)
Here is one way to resolve this issue with iPhoto not properly responding:
Back Up and try rebuild the library: You this by pressing the Apple Command Key and Option (or Alt) keys while launching iPhoto.
Select Choose to Repair Database.
If this does not resolve the issue, the try the process for relaunching iPhoto again but this time around, select Rebuild Database.
Try either of these two procedures and let me know if either works
I see you are offline. When you are back online however, just reply back to this session, I will be alerted, whether I am online or off and will be able to assist you further.
Thanks for posting your question, I look forward to assisting you shortly.
Sr. Mac Support Specialist
Thanks for the information about your Mac OS X version
and for coming back online
are you able to see the first set of instructions I posted above for you?
10.6.8 I don't want to loose any photos as I don't have them backed up.
That is understood from the onset
no need to worry there- these procedures are to help you regain access back into iPhoto, not cause you to lose photos
please attempt the first set of instructions provided, to see if you can gain access into your iPhoto application once again. If you do not see those instructions I posted earlier, just let me know and I will repost them for you
10.6.8 I do not want to loose any photos as I do not have them backed up. can you reassure me that I will not loose any photos otherwise I will take my computer to someone else
I have directed customers on iPhoto issues for over 6 years using these same procedures- believe me, I can assure you won't lose photos using these processes as they come directly out of Apple's support processes on iPhoto launch issues
I would like to assist you, but I cannot operate with your fear overruling my expertise
I have to be able to confide in you to follow my instructions to get you back into using your iPhoto properly
if you feel too strongly to do so, we completely understand - I would not put a valued customer in a precarious position, that I can assure you
shall we continue?
Please respond if possible, so I can know if I can resume the proper steps to assist you with your iPhoto application
I have a number of safe, proven steps to help you, but I cannot provide and execute them without you
Are you still with me?
ok i will try
Thank you for trusting me! I won't let you down
So tell me if you would, do you need me to re-post my first set of instructions I provided at the beginning of our session here?
I have held the optio and command key down while opening iphoto. The response is: - Rebuild the photos' small thumbnails - Rebuild all of the photos' thumbnails - Recover orphaned photos in the iPhoto Library folder - Examine and repair iPhoto Library file permissions - Rebuild the iPhoto Library Database from automatic backup - Reclaim unused disk space from databases - ==== There is no option Choose to Repair Database , unless you mean - Rebuild the iPhoto Library Database from automatic backup
well what don't you have an answer?
I am sorry but my internet connection is very bad tonight
Are you there?
It's working now! I had looked at this repair before I contacted you but I was worried about losing photos. It's all good now! Thanks for your reassurance and help in this matter.
Why did this happen, is there any chance this will happen again? Can I do something to ensure this does not happen again? Also is there something I can do to clean up my computer and make it faster.
Is there something I can do to clean up my computer and make it faster.
I have been told it is not necessary to get anti virus for a mac so I have never bothered but this is the first time I have had an issue. Do you recommend any thing to make it safer and faster.