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Ask Michelle Your Own Question

Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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Hello i need help with my ipad please

This answer was rated:

Hello i need help with my ipad please

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

What assistance do you need with your iPad?

Customer:

i cant used it,it cant go off i cant click on any application on it

Customer:

on the screen it says NOT ENOUGH STORAGE

Appleologist :

From what you are describing, it sounds like your iPad is frozen. To unfreeze your iPad, press and hold both the sleep and home button at the same time for 30 sec or until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad

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Appleologist :

You know you did it correctly if you get an apple logo

Customer:

NOT COMING UP

Appleologist :

Are you pressing and holding both buttons at the same time?

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Customer:

DO YOU MEAN THE BUTTON @ THE LEFT HAND SIDE TOP

Customer:

AND WHICH IS THE OTHER BUTTON PLS

Appleologist :

The sleep button is located in the upper right corner and the home button is the round button at the bottom front bezel of your ipad. Press both buttons for 40 secs. Please refer to the illustration

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Appleologist :

Were you able to press those 2 buttons

Customer: How do I get more storage icloud
Appleologist :

Lets check to see if you even need more storage or if your received that message in error. Click on settings and then choose icloud

Customer: Ok
Appleologist :

Then choose storage and backup

Appleologist :

Read me total storage and available storage

Customer: 5.00gb on both
Appleologist :

Ok so you actually to not need to upgrade anything. Your ipad just froze and needed to be reset.

Customer: Total and available is 5.00GB
Appleologist :

Ok then you are fine. 5gb is the starting amount

Customer: Ok so I don't need more storage right
Appleologist :

Nope.. You are A ok

Customer: Ok thankx alot
Appleologist :

You are so welcome

Appleologist :

You can now go ahead and rate my service and end the Chat. Enjoy the rest of your day

Customer: Does this happen at all time or what the cause
Appleologist :

An ipad is a mini computer so minor glitches will occur. This was one of the minor glitches. If you experience something simular, a quick fix is to reset your ipad pressing and holding both buttons for 40 sec

Customer: Ok thnx
Appleologist :

No problem :)

Michelle and 4 other Mac Specialists are ready to help you