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Techie_Ben
Techie_Ben, Software Engineer
Category: Mac
Satisfied Customers: 1617
Experience:  10+ years in hardware/software experience
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Customer Question

i need to revert to lion. I have mountain lion and need to go back to lion.
Submitted: 1 year ago.
Category: Mac
Expert:  Techie_Ben replied 1 year ago.
Hello. Thank you for the question. Can you please tell me which kind of Mac you are using and which operating system it came with? Do you also use Time Machine backups? I look forward to your reply. Thanks again!
Customer: replied 1 year ago.

I am using a 2.7 GHz Intel Core i5, version 10.8.3. I believe it came with 10.7

Customer: replied 1 year ago.

i am a relatively new mac user. This was my first one.

Expert:  Techie_Ben replied 1 year ago.
Thanks for the reply. You can downgrade to Lion but all data (ie - files and applications) will be removed. Any App store purchases can be re-installed after Lion has been installed. If you're ok with that, I can provide some details on how to do that. Thanks
Customer: replied 1 year ago.

Im fine with that, however... a while back i screwed up my time machine. I have since stored all of my important info on my external (not currently connected but stored there). So as far as my previous version of lion, i think i deleted it. What do i do?

Expert:  Techie_Ben replied 1 year ago.
Your machine comes with a recovery option that will allow you to install Lion over the internet if you have a Wi-Fi network available during the time you do the install.

Once you're ready, reboot your machine and hold the Command key and the R keys together (CMD+R). This will boot you to an interface where you can connect to a Wi-Fi network and then proceed with the OSX Internet Recovery. Before selecting the option to reinstall OSX, go to the Disk Utility and erase your current drive. Then go back to the same menu (by booting with CMD+R) and select "Reinstall OSX"

Since you have purchased Lion when you bought your machine, you will have the option to install it over the internet. Below are some links that describe the feature if you want to read more about it first. Please let me know if you have any questions and I will be happy to assist further. Thanks again!

http://www.apple.com/osx/recovery/
http://www.applemacvideo.com/mountain-lion/mountain-lion-to-lion.html
Customer: replied 1 year ago.

i will do that but, just to give you the heads up... i have tried that and it didn't work. Now this may be do to some thing i did wrong, but it took forever to complete the restoration, and when i booted for the first time after, nothing changed.

Expert:  Techie_Ben replied 1 year ago.
If everything was the same, it sounds like you didn't delete the disk first. It's possible you have two partitions and need to hold the option key while booting to choose the partition you installed Lion to. But in any case, you'll want to erase the disk first so you don't have multiple partitions on the machine if you really want to downgrade to Lion.
Techie_Ben, Software Engineer
Category: Mac
Satisfied Customers: 1617
Experience: 10+ years in hardware/software experience
Techie_Ben and 2 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

i see I forgot about my 2 partitions. The reason I want to downgrade is be cause I am unable to even get my Dragon Express v. 2 to work, or even load. It receiving me crazy and some have been able to do it but not me. Can i send you the info that i have? i am sorry if i am taking too long...

Expert:  Techie_Ben replied 1 year ago.
Sure, no problem at all.
Customer: replied 1 year ago.

ok


 


one is some info i read from Dragon Express's forum, and one is my error message from when i try to open the program


 


 


 


 


Process: Dragon Express [46983]
Path: /Applications/Dragon Express.app/Contents/MacOS/Dragon Express
Identifier: com.dragon.express
Version: 1.1 (630)
App Item ID: XXXXXXXXX br/>App External ID:(NNN) NNN-NNNNbr/>Code Type: X86 (Native)
Parent Process: launchd [170]
User ID: 501


Date/Time: 2013-04-12 18:22:12.097 -0700
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10


Interval Since Last Report: 6611 sec
Crashes Since Last Report: 1
Per-App Crashes Since Last Report: 1
Anonymous UUID: 3FDB1560-592F-A8C1-A891-2752DCAA4CFB


Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000


Application Specific Information:
dyld: launch, running initializers
/usr/lib/libSystem.B.dylib
XPC domain creation failed: duplicate services found, could not resolve: com.dragon.express.ddap-service.
/Applications/Dragon Express.app/Contents/XPCServic


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libxpc.dylib 0x97bb22e0 _xpc_runtime_init_once + 1457
1 libdispatch.dylib 0x94b88bf1 dispatch_once_f + 57
2 libxpc.dylib 0x97ba8641 _xpc_runtime_set_domain + 218
3 libxpc.dylib 0x97ba7a39 _libxpc_initializer + 529
4 libSystem.B.dylib 0x981d7c30 libSystem_initializer + 152
5 dyld 0x8fe7dcda ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 230
6 dyld 0x8fe7dfde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
7 dyld 0x8fe7a268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
8 dyld 0x8fe7a1cc ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 200
9 dyld 0x8fe7a1cc ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 200
10 dyld 0x8fe7a1cc ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 200
11 dyld 0x8fe7a0ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
12 dyld 0x8fe6be05 dyld::initializeMainExecutable() + 211
13 dyld 0x8fe6fadb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
14 dyld 0x8fe6b376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
15 dyld 0x8fe6b077 _dyld_start + 71


Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xacb2f240 ebx: 0x97bb1d40 ecx: 0x02425bb0 edx: 0xbfffdb58
edi: 0x97bb1d40 esi: 0x02425900 ebp: 0xbfffe808 esp: 0xbfffd970
ss: 0x00000023 efl: 0x00010282 eip: 0x97bb22e0 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xb234d008
Logical CPU: 3


Binary Images:
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0x1d2000 - 0x1f6fff +com.dragon.AppUtility (1.0 - 1) <A2E0A56B-98EE-3F75-9B98-61ED969525AC> /Applications/Dragon Express.app/Contents/Frameworks/AppUtility.framework/Versions/A/AppUtility
0x21f000 - 0x235fff +com.dragon.SpeechAudio (1.0 - 1) <71733CFA-BD71-36B9-805C-7EB579825936> /Applications/Dragon Express.app/Contents/Frameworks/SpeechAudio.framework/Versions/A/SpeechAudio
0x259000 - 0x26bfff +com.dragon.SpeechProfile (1.0 - 1) <852DEBD5-6B74-3A4B-8699-41B0B8B0DEB0> /Applications/Dragon Express.app/Contents/Frameworks/SpeechProfile.framework/Versions/A/SpeechProfile
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0x349000 - 0x34fff9 +util.OAuthConsumer (1.0 - 1) <0BB21E62-2EA6-3F14-A207-58F533E4A3E7> /Applications/Dragon Express.app/Contents/Frameworks/OAuthConsumer.framework/Versions/A/OAuthConsumer
0x359000 - 0x801fe7 +mrec.so (0) <7E312D1E-2A77-938A-8C6F-A5E67CFF6181> /Applications/Dragon Express.app/Contents/MacOS/mrec.so
0x88e000 - 0xae4ff3 +server.so (0) <E30E30AC-472C-63D5-5449-98F2095721A6> /Applications/Dragon Express.app/Contents/MacOS/server.so
0xb43000 - 0xcf8fef +tokenizer.so (0) <6A07ACDD-030D-6820-4FC2-4C7C4E803D4D> /Applications/Dragon Express.app/Contents/MacOS/tokenizer.so
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0x909c8000 - 0x909e1fff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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0x90a4f000 - 0x90a50fff libremovefile.dylib (23.2) <9813B2DB-2374-3AA2-99B6-AA2E9897B249> /usr/lib/system/libremovefile.dylib
0x90c8e000 - 0x90facff3 com.apple.Foundation (6.8 - 945.16) <C4D95341-B4FF-30AC-815A-A23C019C57A3> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x90fad000 - 0x90fc3fff com.apple.CFOpenDirectory (10.8 - 151.10) <3640B988-F915-3E0D-897C-CB04C95BA601> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x91cfd000 - 0x91d09ffa com.apple.CrashReporterSupport (10.8.3 - 417) <A4A45B14-8992-3739-82BC-3C5E5C2686F9> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x91d0a000 - 0x91d29ff3 com.apple.Ubiquity (1.2 - 243.15) <E10A2937-D671-3D14-AF8D-BA25E601F458> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x91d2a000 - 0x91d92ff7 com.apple.framework.IOKit (2.0.1 - 755.22.5) <F9A70D23-1108-3616-9DE3-6C5730CA7AB2> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x91d93000 - 0x9200fff7 com.apple.QuickTime (7.7.1 - 2599.24) <5B1CA228-A6B3-39DF-A5CC-F981E59DAD1D> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x92010000 - 0x9201efff com.apple.opengl (1.8.7 - 1.8.7) <0631EC1D-833B-39D2-A907-A9F7617E5504> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9201f000 - 0x92022ffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x9207d000 - 0x920bfff7 libauto.dylib (185.1) <B2B5B639-6778-352A-828D-FD8B64A3E8B3> /usr/lib/libauto.dylib
0x920c0000 - 0x92249ff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x9224a000 - 0x9224efff com.apple.OpenDirectory (10.8 - 151.10) <A1858D81-086F-3BF5-87E3-9B70409FFDF6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x9224f000 - 0x92296ff3 com.apple.CoreMedia (1.0 - 926.87) <713B7213-D695-3162-9852-DBC114C26178> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x92297000 - 0x922fdfff com.apple.print.framework.PrintCore (8.3 - 387.2) <0F7665F5-33F0-3661-9BE2-7DD2890E304B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x922fe000 - 0x92302ffc libGIF.dylib (849) <2F1DE1C6-4779-35A6-8ED5-BBF8ADD5962A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
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0x92313000 - 0x9246bffb com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <0D36953C-9897-3E9B-8C70-847E90B203A2> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x92477000 - 0x924ceff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface
0x924cf000 - 0x9308bff7 com.apple.AppKit (6.8 - 1187.37) <6FBB3467-04F9-395F-8EA8-C84347C5BE43> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9308c000 - 0x93093ffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x93094000 - 0x93168ff3 com.apple.backup.framework (1.4.2 - 1.4.2) <0473EB45-E9BF-3C10-B235-A6E2B960A88F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x93169000 - 0x93193ff9 com.apple.framework.Apple80211 (8.3.2 - 832.18.1) <69AD5C5E-14A2-3E2B-AE28-2C7A7E4F5D0A> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x931ba000 - 0x931caff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x931cb000 - 0x93210ff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x93211000 - 0x932bbfff com.apple.LaunchServices (539.7 - 539.7) <AF33EBD3-BC0B-30B5-B7DA-5CCCF12D7EDD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
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0x9335d000 - 0x9335effd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
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0x93c11000 - 0x93c11fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <908B8D40-3FB5-3047-B482-3DF95025ECFC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x93c12000 - 0x93c76ff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
0x93c77000 - 0x93c81fff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x93dcb000 - 0x93dcbfff com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x93e4f000 - 0x93f38ff7 libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
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0x941ea000 - 0x941f8ff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x941f9000 - 0x94356ffb com.apple.QTKit (7.7.1 - 2599.24) <39CC892D-2874-33FE-BE30-87FE07D875BD> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x9445b000 - 0x94462fff libsystem_dnssd.dylib (379.37) <49A44FB3-559D-3C7E-AA40-23F5A8E612AC> /usr/lib/system/libsystem_dnssd.dylib
0x94463000 - 0x944beff7 com.apple.AppleVAFramework (5.0.19 - 5.0.19) <3C43A555-0A22-3D7C-A3FB-CFADDDA43E9B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x944bf000 - 0x944dcff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib
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0x9a4fe000 - 0x9a558ffb com.apple.AE (645.6 - 645.6) <44556FF7-A869-399A-AEBB-F4E9263D9152> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x9a55d000 - 0x9a569ffe libkxld.dylib (2050.22.13) <ED37AAAA-B1C0-3ADF-A897-3D580A845843> /usr/lib/system/libkxld.dylib
0x9a56a000 - 0x9a587fff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x9a588000 - 0x9a58affd libCVMSPluginSupport.dylib (8.7.25) <C8FC6227-5209-3138-89CD-03CAD11F3EC3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
0x9a58b000 - 0x9a5edfff libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib
0x9a5ee000 - 0x9a766ff5 com.apple.QuartzCore (1.8 - 304.2) <FB737C74-C460-32A3-9107-D2112BAE6EBC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9a767000 - 0x9a767fff libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib


External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 21436
thread_create: 0
thread_set_state: 0


VM Region Summary:
ReadOnly portion of Libraries: Total=170.3M resident=70.8M(42%) swapped_out_or_unallocated=99.4M(58%)
Writable regions: Total=18.8M written=396K(2%) resident=1316K(7%) swapped_out=0K(0%) unallocated=17.5M(93%)

REGION TYPE VIRTUAL
=========== =======
MALLOC 9316K
MALLOC guard page 16K
Memory tag=35 6288K
Stack 64.0M
__DATA 8432K
__DATA/__OBJC 176K
__IMAGE 528K
__IMPORT 16K
__LINKEDIT 38.5M
__OBJC 1988K
__OBJC/__DATA 52K
__PAGEZERO 4K
__TEXT 131.7M
__UNICODE 544K
mapped file 60.2M
shared memory 12K
=========== =======
TOTAL 321.2M


System Profile:
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 2 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi 2, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfa120000 / 5
USB Device: Officejet J4500 series, 0x03f0 (Hewlett Packard), 0x2a12, 0xfa121000 / 6
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Microsoft® 2.4GHz Transceiver v7.0, 0x045e (Microsoft Corporation), 0x0745, 0xfd130000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

Customer: replied 1 year ago.
Unable to launch Dragon Express
Answer ID 6416 | Published 11/11/2011 09:08 AM | Updated 04/23/2012 04:42 PM

Unable to launch Dragon Express



Problem:


After installing Dragon Express, when the application is started the program immediately crashes/closes.


 


Cause(s):



  • Applications: Dragon Express requires QuickTime Framework components to run properly. We are currently investigating this problem and have found applications that installed altered QT Framework files that do not properly support new Apple Sandbox configurations. Dragon Express cannot run on a system with these altered files.


    • Note: QuickTime Framework files are not the same as the Apple QuickTime application.


  • Devices: Dragon Express checks the system for compatible hardware devices. A device conflict may cause Dragon Express to crash when launching the application or after running the Audio Setup Wizard.


 


Solution:


Update to Dragon Express 1.1.0, by following these steps:




  1. Launch iTunes or navigate to the App Store.



  2. Select "Updates".



  3. Locate Dragon Express 1.1.0 in the list.



  4. Select "Update".



If Dragon Express does not launch after installing the 1.1.0 update, please use the following steps to remove the Dragon Express container folder from the library.




  1. Open Finder.



  2. Select "Go To Folder" from the Go menu



  3. Enter "~/Library/Containers".



  4. Locate the "com.dragon.express" folder.



  5. Delete it and empty the trash.



 


Additional information:


Applications:


We recommend uninstalling any App that does not conform to Apple Sandboxing to resolve this problem. Below is a list of applications and that be identified to cause this problem:



  • CamTwist


    • It is important to uninstall CamTwist using the "Uninstall.Command" file located in the application folder (i.e. Applications/CamTwist). Deleting the application folder will not clean up the altered QT Framework files. If CamTwist application folder has been deleted, please reinstall CamTwist from the App Store and then uninstall it using the command file.

    • (Updated 11-28-11) CamTwist has released an updated version that does not cause Dragon Express to crash. To download this update, please go to: http://camtwiststudio.com/download/



Devices:


If you have experienced a crash with Dragon Express, the conflict might be connected to a device that is attached to the computer. To quickly determine if an attached device is the cause, follow these steps (part 1):



  1. Shutdown the computer.

  2. Unplug all non-essential devices (i.e. web cameras, external hard drives, card reader, phone, etc).

  3. Start the computer.

  4. Launch Dragon Express.


If these steps confirm that an attached device prevented Dragon Express from launching, follow these steps (part 2):



  1. Plug in one of the devices.

  2. Launch Dragon Express.

  3. Confirm that the software launches.

  4. Once the software is launched, confirm that a Dragon Express profile can be created/opened.

  5. Close and Launch Dragon Express.


If these steps work, repeat part 2 for each non-essential device.


If your problem was caused by a conflicting device, please share the conflicting device name and model with Nuance Technical Support.


 


Note: If you are experiencing this problem and do not have an application listed above, please contact Nuance Technical Support. We will collect the Dragon Express Crash Report from your system to identify further applications that are causing this problem.


 


Expert:  Techie_Ben replied 1 year ago.
The only thing I would suggest is the same as the forum. Completely remove the current version of Dragon Express and remove the com.dragon.express folder. Otherwise, you will want to be on Lion if you want Dragon Express to work reliably.
Customer: replied 1 year ago.

i have removed. am i missing some thing i cant see, do you think?


 

Customer: replied 1 year ago.

and i followed the steps in my system pref. to make sure i can install from app. store etc

Customer: replied 1 year ago.

Are you allowed to connect to my mac remotely? I will pay you or include in your tip! I have no problem with that i just have got to get this fixed.

Expert:  Techie_Ben replied 1 year ago.
Yes, we can give it a try. I'll send you a link in about two minutes that you can use to connect with me remotely.
Customer: replied 1 year ago.

ok


 

Expert:  Techie_Ben replied 1 year ago.
Thanks for waiting. Here's the link. You should be able to just put it in your browser and connect:

http://67.192.95.188:8040/?Session=d7fd3007-f8b8-4da5-9415-d33cb08f416d&SUPPORT=JAVAW
Customer: replied 1 year ago.

it wont connect... i get this message.


 


 


ava.util.NoSuchElementException: Key 'class com.elsitech.screenconnect.VirtualFileInfo' not found in hash map.
at com.elsitech.screenconnect.Extensions.demand(Unknown Source)
at com.elsitech.screenconnect.MessageProcessor.<init>(Unknown Source)
at com.elsitech.screenconnect.EndPointManager.<init>(Unknown Source)
at com.elsitech.screenconnect.client.Client.initialize(Unknown Source)
at com.elsitech.screenconnect.client.Client.create(Unknown Source)
at com.elsitech.screenconnect.bootstrapper.Program.runJavaClient(Unknown Source)
at com.elsitech.screenconnect.bootstrapper.Program.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
at com.sun.javaws.Launcher.executeApplication(Unknown Source)
at com.sun.javaws.Launcher.executeMainClass(Unknown Source)
at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
at com.sun.javaws.Launcher.run(Unknown Source)
at java.lang.Thread.run(Thread.java:722)


 

Customer: replied 1 year ago.

This is the kinda stuff it does all the time. I dont know how to fix my own computer, you see what i mean?


 

Expert:  Techie_Ben replied 1 year ago.
Strange...I've only seen the app fail to connect if security settings in the browser are set too high, but haven't seen anyone report it crashing like that. I'd suggest re-installing Mountain Lion or Lion if you have the ability to do that. It looks like there is a problem with the operating system itself that is preventing apps from launching normally.

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