Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So we can isolate your issue, lets see if your computer even recognizes it. Click on the magnifying glass in the upper right corner and type in disk utility. In the left column, is your WD listed?
Disk utility comes up
WD is listed there!
Ok thats good. That means there is nothing physical wrong with your drive. There may be a setting change that needs to be done. Open up your finder window. Click on finder at the top menu bar and then choose preferences. In the sidebar tab, under devices, make sure external disk is checked
If you would like your hard drive to also show up on the desktop, you can click on the general tab and also check external disks
Ok ,extarnal disk is checked under sidebar and also under general for desktop!
Ok Passport shows up on desktop but not in finder?
No show on the Finder still.
Ok cool has come up under finder swell after unchecking and checking again!
Awesome, thanks so much!
you are very welcome.
You can now go ahead and rate my service and end the Chat. Enjoy the rest of your day