Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.
From what you are describing, it sounds like your iPad is frozen. To unfreeze your iPad, press and hold both the sleep and home button at the same time for 30 sec or until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad
Please let me know if that doesn't work so we can continue troubleshooting
Ok now I have the apple thingy so what so I do to back up this contraption that is very possibly going to give me a heart attack!
Your ipad should boot after the apple logo
You can either backup your ipad using itunes or you can backup using iCloud
ok I am in , so I go to itunes on the ipad or on my computer to back up? its currently connected to my laptop for whatever that is worth.
When you plug your computer into itunes. Click on your ipad in the left column.
You should see where it says backups. The easiest way is to back up using icloud. Would you like to backup using icloud
the back up now bar is not allowing me to back up its like greyed out.
is iCloud selected?
Under automatic backup
now I have a apple icon and a loading bar.. does this mean its backing up?
Is this displaying on your ipad?
Lets allow it to boot up
yes on the ipad ,its almost at the end of the bar that extends across the entire width of the scren...
Ok let me know when it boots up
When it boots back up, I will show you how to set up icloud
when I go into storage an backup i have icloud backuck on on the bafk up now buton is still greyed out with a message blow saying you must be connected to a wi fi network to start a backup and reads last ckack up never! I am connected to my computer which is connected to the internet via a plug in modem... I wnt into the manage storage thing and it says latest backup incomplete , then bllow it says chose what you want to back up. then at the bottom it has a red bar saying delete backup.
You will need to turn wifi on your ipad First to backup using icloud. Click on wifi within settings and choose your network
when you say chose your network what exactly so you mean. I have a plug in modem on my laptop only is that different to wi fi?
Do you have wireless internet?
How to you browser the internet or download apps on your ipad?
on the ipad i download with a prepaid chip I have like a mobile number in I Iguess....? on my computer I have a littl contraption that I plug into my laptop like a 3G modem that connects me to the internet if that makes sense
Open settings and choose wifi
(on your ipad)
Is your network name listed in the list
says not cnnected and ask to join networks is ON.
Do you see your network listed on the list
no there is something saying wlan ap but it has like a lock nect to it so I suppose its a neighbours??
No problem. You can backup using itunes.
Under automatic backup
Choose this computer instead of icloud
and I would find this computer option where exactly
In the left colum under device, click on your ipad
Then Click on the summary tab
ok I am lost! do not see Device on left
Ok lets start fresh. Is your left tool bar showing?
If it is not showing, click on view show sidebar
its showing settings with connectivity general etc
Are you looking on itunes on your computer?
You should be looking at itunes on your computer
on ipad not itunes. sugar should i be itunes from the Ipad?
No you are in the right place. You should be looking at itunes on your computer
But you should be looking in the left sidebar column
It says Library, Store, then DEVICES
ok found the library onleft however it does not have library
Do you see your ipad listed under the device tab?
movies music tv shows and home sharing is all it displays
Ok keep looking down, you should see your ipad listed
Please refer to the illustration
all I hafve on my list is
OK try this. Click on File< then choose devices
Choose backup now
movies , music and tv shows and home share nothing else in drop down
Click on File< then choose devices
Choose backup now. MAke ure your ipad is still connected to your computer
Files is in the top menu bar
found that ! but there is a bar that says syncing data to owners ipad step 4 of 4??? is that relevant?
Yes! That means it is backup up and it is on its last step :)
When it is done backing up, you can disconnect your iPad and resume using it
SERIOUSLY? oh my greatness!
So every time you wish to backup your iPad in the future, simply connect it and choose File<Devices and backup now
THANK YOU SO MUCH! if i had not had your assistance this gadget would have had flying lessons into neverland! oh I am so thankfull. I am totally techno phobic ( and stupid) THNK YOU THANK THANK YOU! the best service for blonds EVER !way COOL .
Awww thank you so much for your kind words. You are sooooo welcome. Enjoy your iPad again
You can now go ahead and rate my service and end the Chat. Enjoy the rest of your day
much appreciated. says 8 hours remaining... I guess I go to bed and leave this on tillits done right?
It will speed up. It should not take the full eight hours it all depends on your internet connection. I see you are in South Africa so it will be a while
and you know my rating but there is no smilie face for SUPER GREAT.
You are too kind
I sincerely XXXXX XXXXX patience throughout
Ah yes all in AFRICA time - a while yes -I am going to bed a happy person.