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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 26435
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Customer Question

I am computer challenged! I have been trying to connect my ipad to itunes through my PC and it doesnt work. I have itunes, but cant figure out where the set up file is. I am such a moron. Is this something you can help me get figured out?
Thanks,
Sandi
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.
Hi, I will assist,

I'm sorry about the issue you are having. Are you sure you have iTunes program on your computer? Click on Start, All programs, iTunes....

If not, can you please download and install the latest iTunes program at the website below:
http://www.apple.com/itunes/download/

If it does not work, please reply, so I can help further. Thank you
Customer: replied 1 year ago.

Not helpful. When i go into programs itunes shows up several times. it takes me to windows media player. are they the same?

Expert:  Viet - Mac Tech replied 1 year ago.
Sorry. No, it's not the same. Can you just download and install the latest itunes program at the website http://www.apple.com/itunes/download/? Thank you
Customer: replied 1 year ago.
Relist: Other.
He confused me even more
Expert:  Viet - Mac Tech replied 1 year ago.
I'm sorry. Are you stuck with the download? Can we do a screen sharing session, so I can help you directly? Thank you
Customer: replied 1 year ago.


great! i think ive downloaded itunes 3 times

Expert:  Viet - Mac Tech replied 1 year ago.
AFter downloading, you would have to open the downloaded file to install, but please click on the website http://tinyurl.com/4ve5p2v
, then download/save/open/run it
, select the Run option whenever prompted
, then give me the file ID and password XXXXX will provide you. Leave the program open.

Thank you
Customer: replied 1 year ago.
Relist: Answer quality.
find me another expert that can walk me through each step. if you cant do that, i will have to go to the apple store
Expert:  Viet - Mac Tech replied 1 year ago.

I"m sorry, don't worry, I will continue to work with you ; we guarantee our service. Did you try my steps above yet?

 

Edit: I'm sorry; you've opted me out, so another expert will help you. Thank you

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