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Richard
Richard, Mac Software Engineer
Category: Mac
Satisfied Customers: 16836
Experience:  IT Engineer for over 15 years
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Just installed Microsoft Office for Mac. Since installed,

Resolved Question:

Just installed Microsoft Office for Mac. Since installed, I cannot open any attachments sent in Word or Excel. Also, cannot save any files or open any attachments I send (without saving). Short of uninstalling these programs what can I do. Thanks.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.

I am very sorry about the delay.

What is the exact error you receive when you try to open a file?

Thank you
Customer: replied 1 year ago.

Word: "The open XML File --------.docx cannot be opened because there are problems with the contents or the file name might contain invalid characters (for example \ /)."


 


Excel: "The file name contains invalid characters (for example /)."

Expert:  Richard replied 1 year ago.
ok, it appears these came from Windows computers and / or later versions of office which explains these errors.

If you create a file yourself, save it and open it, does it open?



Customer: replied 1 year ago.

No. I have OS X 10.8.3 and Office 2011, if this makes a difference.

Expert:  Richard replied 1 year ago.
ok, the installation has not worked correctly Mary Ann

We do need to reinstall Office.

Are you able to do this please?

Richard, Mac Software Engineer
Category: Mac
Satisfied Customers: 16836
Experience: IT Engineer for over 15 years
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