How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36094
Experience:  IT Engineer for over 15 years
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

Just installed Microsoft Office for Mac. Since installed,

This answer was rated:

Just installed Microsoft Office for Mac. Since installed, I cannot open any attachments sent in Word or Excel. Also, cannot save any files or open any attachments I send (without saving). Short of uninstalling these programs what can I do. Thanks.
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.

I am very sorry about the delay.

What is the exact error you receive when you try to open a file?

Thank you
Customer: replied 4 years ago.

Word: "The open XML File --------.docx cannot be opened because there are problems with the contents or the file name might contain invalid characters (for example \ /)."


Excel: "The file name contains invalid characters (for example /)."

ok, it appears these came from Windows computers and / or later versions of office which explains these errors.

If you create a file yourself, save it and open it, does it open?

Customer: replied 4 years ago.

No. I have OS X 10.8.3 and Office 2011, if this makes a difference.

ok, the installation has not worked correctly Mary Ann

We do need to reinstall Office.

Are you able to do this please?

Richard and other Mac Specialists are ready to help you

Related Mac Questions