How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 8180
Experience:  20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
23511658
Type Your Mac Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Captivate 6.0 on a MAC 10.8.3I build slides in a presentation

Customer Question

Captivate 6.0 on a MAC 10.8.3

I build slides in a presentation with 2 text boxes and place them on the timeline. When I test them in the timeline they both appear as they should and properly timed. When I publish the transition to the second slide does not happen and the 1st text box stays on the screen.
Submitted: 1 year ago.
Category: Mac
Expert:  Lindie-mod replied 1 year ago.
Hi,
I'm a moderator for this topic. I've been working hard to find a Professional to assist you with your Mac, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Lindie
Customer: replied 1 year ago.

Lindie,


 


I still need an answer so look forward to the assistance.


 


Thanks,


Tom

Expert:  Rachel-Mod replied 1 year ago.

Thank you for your patience. We will continue the search for a professionals for you.


Rachel

Expert:  Michael Hannigan replied 1 year ago.
Hello. My name isXXXXX can help you with your question.

You mentioned having Captivate 6.0. There is an update patch to 6.0.1 that addresses several issues regarding random or incorrect pausing/stopping of presentations that are published. You may already have the update, but you should make sure. If you don't, then I would suggest applying the patch and trying again.

In Adobe Captivate, go to Help>Updates and under Adobe Captivate, if there is an update, put a check next to it and then click update.

Please let me know if this helps or if you need more information.

Mike
Customer: replied 1 year ago.

Michael,


 


I already have the patch and Captivate 6 shows Version 6.0.1.240.


 


Any other ideas?


 


Tom

Expert:  Michael Hannigan replied 1 year ago.
Can you please provide the link to the presentation, or upload it to Wikisend for me to take a look at?

Mike
Customer: replied 1 year ago.

Wikisend is not responding. Says server problem.


 


I can send with You Send It if I get an address.

Expert:  Michael Hannigan replied 1 year ago.
Try just going directly to
http://www.wikisend.com

I gave you a shortened link which may not be working.

Unfortunately, I don't have an email address I am allowed to give out here.

Mike

Customer: replied 1 year ago.

Uploaded to wikisend and did not get a file id. Not sure what how to let you know what file it is.

Expert:  Michael Hannigan replied 1 year ago.
It should give it to you after you do the upload. It is the only way for be to get it.

Mike
Customer: replied 1 year ago.

it went to a blank page. Will try again.

Expert:  Michael Hannigan replied 1 year ago.
OK. Sorry... you have to go through this... but it's the only way I can receive files.... but if you have any place you can put it where I can can get it, that would be fine.

Mike
Customer: replied 1 year ago.

Been trying to share but all require an email address. DropBox, Adobe Connect, etc. Curious if wikisend is having a problem with it being a Captivate file.

Expert:  Michael Hannigan replied 1 year ago.
It shouldn't be.

But if you put it in dropbox, it should let you share it with a link and then you can provide the link here.

Mike
Customer: replied 1 year ago.

Michael,


 


See if this works.


 


https://www.dropbox.com/sh/yutlm7z69fp5box/Xutl_oYnar


 


Tom

Expert:  Michael Hannigan replied 1 year ago.
That seems to be OK. Let me download and then give me a little while to look it over.

Mike
Customer: replied 1 year ago.

An example of the issue is in slide 6. There is a graphic of a cylinder and after a few seconds the label appears. In the timeline it works good but does not in the published version.


 

Expert:  Michael Hannigan replied 1 year ago.
Hey... this is starting to look somewhat familiar to me Smile
Customer: replied 1 year ago.

I just added another example in the dropbox. It is only one slide and shows a group of text boxes.

Expert:  Michael Hannigan replied 1 year ago.
I would need a new link to access that one.

Mike
Customer: replied 1 year ago.

https://www.dropbox.com/sh/yutlm7z69fp5box/Xutl_oYnar

Expert:  Michael Hannigan replied 1 year ago.
That appears to be the same file.
Customer: replied 1 year ago.
There should be 2 files in the box
Expert:  Michael Hannigan replied 1 year ago.
Ok, now it's actually showing me 3.

Let's use one as an example...

In the first one, what is it that doesn't go away once slide 6 is done... the text or the graphic?
Customer: replied 1 year ago.

It is the graphic. The tank stays and the label graphic is supposed to show over it when it's time comes. The label does not show. It works fine when playing the timeline but not when reviewing or after publishing.

Expert:  Michael Hannigan replied 1 year ago.
OK... that's the info I needed. Let me look into it briefly.

Mike
Expert:  Michael Hannigan replied 1 year ago.
I am able to render the file and publish it to swf and play it without a problem with the label. Is it possible that it's that the slide is not playing? With a flash file, in order to see the objects that enter the slide after it begins, it much actually be "played" as a flash animation, and not just stepped through from one slide to the next. If the slide is not "played", the contents will not be dynamic and you are just going grom the beginning of one slide to the beginning of the next. Does this make sense the way I am explaining it? I will show you in a screenshot:

graphic
Expert:  Michael Hannigan replied 1 year ago.
Some additional information that might be helpful.

I think what's hapenning is that the "next" and "back" buttons are causing the flash to pause, when I remove those, the file plays thought without a problem.

What I would suggest, if you want the user to be able to stop the swf is to use advanced actions rather than the buttons. If you go into advanced actions, you will see that the action for a button is to "go to the next slide" which simply jumps to that slide. And with no input from the button, the slide does nothing. So the only options on that slide are to either go to the next slide, or do nothing.

Mike
Customer: replied 1 year ago.

It look like that is what is happening. I did and Advanced Action, but the problem is that it puts the presentation in an automatic mode. The presenter will need to have the slide stop so there can be discussion withe the slide showing before going forward.

Expert:  replied 1 year ago.

In that case, instead of using the buttons, the presenter should use flash controls... you can also change the button from "go to the next slide" to "continue", which will allow it to continue playing without jumping to the next slide.

Another way around it is to duplicate the slide so that you have one slide with the label, and one without, and take the buttons off the first slide so you simply let the slide play for xx seconds and then it automatically goes to the next slide, which includes the label. This gives the same appearance as introducing it mid-slide and allows you to keep your current controls.

So you all you would doing is duplicating the slide and taking the buttons off of one of them. And on the other, make the label appear from the beginning.

Mike

Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 8180
Experience: 20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Michael Hannigan and other Mac Specialists are ready to help you
Expert:  Michael Hannigan replied 1 year ago.
Please let me know if that's going to work for you, or if you need additional assistance. Also, please remember to rate my level of service below. That's very important, and I will remain available to you after you provide a rating.

Mike
Customer: replied 1 year ago.

I am looking at options. Will send a communication to adobe that captivate needs an Action where the slide plays and stops before going to the next one. It may be there but cannot find out how to do it.


 


You did a great job. Did not like the answer, but that was not your fault. Thanks for the assistance and will let you know if I need further assistance on this issue.


 


Regards,


Tom

Expert:  Michael Hannigan replied 1 year ago.
Thank you again Tom, it's been a pleasure. I agree with you - I don't think Captivate is very intuitive. Nor does it feel like most Adobe Products. And you are absolutely right... I can't imagine why they wouldn't have the functionality. There seems to be NO action to do that at the end of a slide! I was looking at the same thing and I'm suprised by it. I guess I just never had the need to do it, but then again, almost all of my work in Captivate is troubleshooting, so it wouldn't necessarily be a feature I would have noticed if you didn't bring it to my attention. I'm somewhat used to using Adobe products a little "outside the box" to make them do exactly what I want. You would think that with the complexity of their products, you would never have to do that... I mean, they do just about everything. Then again, they are usually responsive to enhancement requests.

If you come back to JustAnswer and need help again, feel free to request me. I really enjoy working with you!

Mike

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified