How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 8945
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

IMac I

Customer Question

I cannot open Microsoft word on my IMac. I have used this software since I bought this computer.

Submitted: 3 years ago.
Category: Mac
Expert:  Ashik replied 3 years ago.

What happens when you open Word? Are you getting any errors?

Customer: replied 3 years ago.

Microsoft cannot open because of a problem. It May not run on OS. It may need to be re installed.

Expert:  Ashik replied 3 years ago.

What version of Mac OS X are you using? And what version of Office is this?

Customer: replied 3 years ago.

IMAC OS X

Microsoft Office

The computer was bought in 2011 and the software came with it.

Expert:  Ashik replied 3 years ago.

What version of OS X? Click on the Apple icon and select About This Mac. You can find the version number there.

What version of Office is it 2008 or 2011?

Customer: replied 3 years ago.

10.6.8

Office 2011

Expert:  Ashik replied 3 years ago.

This error usually occurs if the Office application was or moved, deleted or duplicated. So let’s check whether Word is still there or not. On your Mac, go to Applications > Microsoft Office 2011 folder and can you see Microsoft Word there?

Customer: replied 3 years ago.

NO

Expert:  Ashik replied 3 years ago.

That means Word is moved or deleted from your Mac. In Spotlight search Word in the top right and does it shows Microsoft Word?

Expert:  Ashik replied 3 years ago.

Spotlight is the search box in the top right corner of your screen. Search Word in there and does it show’s Microsoft Word application in the results?

Do you have the Office 2011 installation discs?

Expert:  Ashik replied 3 years ago.

Did you search Word?

Customer: replied 3 years ago.

The spotlight does show Microsoft word and Microsoft word 2.

I do not have office 2011 discs unless it in on the installation disc "Applications Install DVD".

Expert:  Ashik replied 3 years ago.

You have two copies of Microsoft Word and that is causing the error. In Spotlight, click "Show All" button and this will open All Results in finder window. Move the Microsoft Word from there to the Applications > Microsoft Office 2011 folder. Then trash the Microsoft word 2 from there. Don't empty the trash.

Now try to open Word or Word documents. Did that work?

Ashik, Mac Technician
Category: Mac
Satisfied Customers: 8945
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 2 other Mac Specialists are ready to help you
Customer: replied 3 years ago.

It still will not open.

Expert:  Ashik replied 3 years ago.

Are you getting the same error? Go to Applications > Microsoft Office folder and can you open Word from there?

Customer: replied 3 years ago.

Same Error

Expert:  Ashik replied 3 years ago.

Go to Applications > Microsoft Office 2011 folder and can you see Word 2011 in there?

Customer: replied 3 years ago.

Just Microsoft word, nothing Microsoft will open- excel, power point etc.

Expert:  Ashik replied 3 years ago.

It seems like the Office 2011 is corrupted. Download and reinstall Office from here: http://msft.digitalrivercontent.net/mac/X18-08827.dmg

Customer: replied 3 years ago.

Its downloaded where do I reinstall and do I have to trash he old word?

Expert:  Ashik replied 3 years ago.

Go to your Downloads folder and you can see a file named X18_08827.dmg file there. Double click on it and this will open Office installer. Follow the onscreen instructions to reinstall Office. No, don't trash old Word. We can try without trashing first.

Customer: replied 3 years ago.

Is there anything else that I have to do?

Expert:  Ashik replied 3 years ago.

Is everything working fine now?

Customer: replied 3 years ago.

I believe so!

Expert:  Ashik replied 3 years ago.

Just don't delete the downloaded file, so if there is any problem you can always use that file to reinstall Office.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Previous | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mike

    Mac Medic

    Satisfied Customers:

    8004
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    8004
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4711
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2329
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1889
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1261
    BSc, H.Dip, Apple Certified
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Datacommunication Engineer

    Satisfied Customers:

    965
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG Mac Tech's Avatar

    Mac Tech

    Apple Specialist

    Satisfied Customers:

    888
    7 + Years Supporting Apple Products