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Ask Nick H. Your Own Question

Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8087
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
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I cant get my pop.gmail online

Resolved Question:

I can't get my pop.gmail online
Submitted: 1 year ago.
Category: Mac
Expert:  Nick H. replied 1 year ago.

NickMacExpert :

Hi and welcomed to JustAnswer.com.

My name isXXXXX will assist you with your issues.

NickMacExpert :

Do you use Mail app (the stamp) to read and send emails?

Customer:

I do on my new computer, but that brings me to my iCloud account

NickMacExpert :

That is the me email account.

NickMacExpert :

Please open Mail

NickMacExpert :

Select Mail on top and select Preferences

NickMacExpert :

Go to Accounts

NickMacExpert :

What do you have on the list (on the left side)?

NickMacExpert :

Gmail and me or mac email?

Customer:

I have ICloud IMAP, and Gmail Google POP

NickMacExpert :

Thanks

NickMacExpert :

Do you use iCloud? If not we can remove it

NickMacExpert :

If you use Gmail, then you do not need iCloud

Customer:

no, that should really be my back-up account

Customer:

I have it for my retrieval account

NickMacExpert :

ok

NickMacExpert :

That's fine.

NickMacExpert :

So you got your new Mac and trying to setup Gmail?

Customer:

yes, but my outgoing Mail Server SMTP is offline and I don't know what to do

NickMacExpert :

Thanks

NickMacExpert :

Do you receive Gmail emails?

Customer:

only if I go to gmail.com

NickMacExpert :

Thanks

NickMacExpert :

Looks like it was not setup correct.

NickMacExpert :

Please try this again

NickMacExpert :

Are you still at Mail Preferences?

Customer:

try what again?

NickMacExpert :

Accounts?

Customer:

ok

NickMacExpert :

On the left you will see Gmail

NickMacExpert :

Select Gmail and click the - (minus) button

NickMacExpert :

Confirm to remove account

Customer:

ok

NickMacExpert :

Let me know when you are done.

Customer:

don

NickMacExpert :

ok

NickMacExpert :

Please click the + button

NickMacExpert :

Enter your name, Gmail address and password XXXXX setup your Gmail

Customer:

its asking for a password XXXXX authentication

NickMacExpert :

authentication?

NickMacExpert :

Please enter your Gmail password

NickMacExpert :

If not working, please enter your Mac password (Mac login password).

NickMacExpert :

Did that work?

Customer:

I have to start over...

Customer:

nothing is working, none of my passwords are working.

NickMacExpert :

ok

NickMacExpert :

Please check this

NickMacExpert :

Open a new tab or Safari Window

Customer:

Thats the problem I've been having. I tried to uncheck key locks, but that

NickMacExpert :

go to gmail.com and log into your email.

Customer:

got too confusing!

NickMacExpert :

Please go to Gmail.com and log into your email account.

Customer:

ok

NickMacExpert :

We will need to check couple settings.

Customer:

im in

NickMacExpert :

Now please go to Settings

NickMacExpert :

Click on the Settings (cog wheel on top right)

NickMacExpert :

Then select Settings

Customer:

im there

NickMacExpert :

Go to Forwarding and POP/IMAP

NickMacExpert :

Make sure IMAP is ENABLED.

Customer:

yes, its enable

NickMacExpert :

Then that should work with Mac Mail app.

NickMacExpert :

Now please go back to Mail app

NickMacExpert :

What does it ask now? Authentication password?

Customer:

you mean the stamp?

NickMacExpert :

Yes

Customer:

Well, it doesn't say offline...

NickMacExpert :

Was Gmail setup yet?

Customer:

not on this computer

Customer:

but wait, yes, I did, and and didn't work

NickMacExpert :

Did you get any error message?

Customer:

is there anyway you can tell me what the passwords were that got me into it?

NickMacExpert :

Please click Mailbox on top

NickMacExpert :

Select Take all accounts online option.

NickMacExpert :

Select Gmail and click Get Mail

Customer:

ok

NickMacExpert :

Does it load emails?

NickMacExpert :

Or give you any error message?

Customer:

the last one I got from you was at 11.12

NickMacExpert :

OK that seems correct

NickMacExpert :

You can try to send an email to your Gmail address

NickMacExpert :

Click Send Mail or Compose

NickMacExpert :

Type your gmail address

NickMacExpert :

do a test and send it out.

NickMacExpert :

Then click Get Mail button

NickMacExpert :

See if it will show up.

Customer:

where in the heck is the send email on this thing!!! :)

Customer:

I found it...

NickMacExpert :

Did you see it?

Customer:

ok, i got the test

NickMacExpert :

OK

NickMacExpert :

Excellent!

NickMacExpert :

It is working.

NickMacExpert :

We did it!!!

Customer:

thank you!

NickMacExpert :

You are welcomed!

NickMacExpert :

Please rate my service so I can get credit.

Customer:

how much did i pay in US dollars?

NickMacExpert :

Thanks and have a great day!

NickMacExpert :

Please contact Customer Service for billing questions.

NickMacExpert :

Thank you!

NickMacExpert :

Nick

Customer:

Good night

NickMacExpert :

Good night.

Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8087
Experience: Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Nick H. and 3 other Mac Specialists are ready to help you
Expert:  Nick H. replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

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If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

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