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Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8276
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
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I cant get my pop.gmail online

This answer was rated:

I can't get my pop.gmail online

NickMacExpert :

Hi and welcomed to JustAnswer.com.

My name isXXXXX will assist you with your issues.

NickMacExpert :

Do you use Mail app (the stamp) to read and send emails?

Customer:

I do on my new computer, but that brings me to my iCloud account

NickMacExpert :

That is the me email account.

NickMacExpert :

Please open Mail

NickMacExpert :

Select Mail on top and select Preferences

NickMacExpert :

Go to Accounts

NickMacExpert :

What do you have on the list (on the left side)?

NickMacExpert :

Gmail and me or mac email?

Customer:

I have ICloud IMAP, and Gmail Google POP

NickMacExpert :

Thanks

NickMacExpert :

Do you use iCloud? If not we can remove it

NickMacExpert :

If you use Gmail, then you do not need iCloud

Customer:

no, that should really be my back-up account

Customer:

I have it for my retrieval account

NickMacExpert :

ok

NickMacExpert :

That's fine.

NickMacExpert :

So you got your new Mac and trying to setup Gmail?

Customer:

yes, but my outgoing Mail Server SMTP is offline and I don't know what to do

NickMacExpert :

Thanks

NickMacExpert :

Do you receive Gmail emails?

Customer:

only if I go to gmail.com

NickMacExpert :

Thanks

NickMacExpert :

Looks like it was not setup correct.

NickMacExpert :

Please try this again

NickMacExpert :

Are you still at Mail Preferences?

Customer:

try what again?

NickMacExpert :

Accounts?

Customer:

ok

NickMacExpert :

On the left you will see Gmail

NickMacExpert :

Select Gmail and click the - (minus) button

NickMacExpert :

Confirm to remove account

Customer:

ok

NickMacExpert :

Let me know when you are done.

Customer:

don

NickMacExpert :

ok

NickMacExpert :

Please click the + button

NickMacExpert :

Enter your name, Gmail address and password XXXXX setup your Gmail

Customer:

its asking for a password XXXXX authentication

NickMacExpert :

authentication?

NickMacExpert :

Please enter your Gmail password

NickMacExpert :

If not working, please enter your Mac password (Mac login password).

NickMacExpert :

Did that work?

Customer:

I have to start over...

Customer:

nothing is working, none of my passwords are working.

NickMacExpert :

ok

NickMacExpert :

Please check this

NickMacExpert :

Open a new tab or Safari Window

Customer:

Thats the problem I've been having. I tried to uncheck key locks, but that

NickMacExpert :

go to gmail.com and log into your email.

Customer:

got too confusing!

NickMacExpert :

Please go to Gmail.com and log into your email account.

Customer:

ok

NickMacExpert :

We will need to check couple settings.

Customer:

im in

NickMacExpert :

Now please go to Settings

NickMacExpert :

Click on the Settings (cog wheel on top right)

NickMacExpert :

Then select Settings

Customer:

im there

NickMacExpert :

Go to Forwarding and POP/IMAP

NickMacExpert :

Make sure IMAP is ENABLED.

Customer:

yes, its enable

NickMacExpert :

Then that should work with Mac Mail app.

NickMacExpert :

Now please go back to Mail app

NickMacExpert :

What does it ask now? Authentication password?

Customer:

you mean the stamp?

NickMacExpert :

Yes

Customer:

Well, it doesn't say offline...

NickMacExpert :

Was Gmail setup yet?

Customer:

not on this computer

Customer:

but wait, yes, I did, and and didn't work

NickMacExpert :

Did you get any error message?

Customer:

is there anyway you can tell me what the passwords were that got me into it?

NickMacExpert :

Please click Mailbox on top

NickMacExpert :

Select Take all accounts online option.

NickMacExpert :

Select Gmail and click Get Mail

Customer:

ok

NickMacExpert :

Does it load emails?

NickMacExpert :

Or give you any error message?

Customer:

the last one I got from you was at 11.12

NickMacExpert :

OK that seems correct

NickMacExpert :

You can try to send an email to your Gmail address

NickMacExpert :

Click Send Mail or Compose

NickMacExpert :

Type your gmail address

NickMacExpert :

do a test and send it out.

NickMacExpert :

Then click Get Mail button

NickMacExpert :

See if it will show up.

Customer:

where in the heck is the send email on this thing!!! :)

Customer:

I found it...

NickMacExpert :

Did you see it?

Customer:

ok, i got the test

NickMacExpert :

OK

NickMacExpert :

Excellent!

NickMacExpert :

It is working.

NickMacExpert :

We did it!!!

Customer:

thank you!

NickMacExpert :

You are welcomed!

NickMacExpert :

Please rate my service so I can get credit.

Customer:

how much did i pay in US dollars?

NickMacExpert :

Thanks and have a great day!

NickMacExpert :

Please contact Customer Service for billing questions.

NickMacExpert :

Thank you!

NickMacExpert :

Nick

Customer:

Good night

NickMacExpert :

Good night.

Nick H. and other Mac Specialists are ready to help you

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