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Thanks for your quick response.
Macintosh HD and Microsoft Office 2011
I tried it - it didn't work, unfortunately.
Would it make sense to send you a copy of the file?
It says the path is
All My Files
Egle's MacBook Pro
Microsoft Office 2011
I try and I get the message The item “xxx.docx” can’t be moved because “Macintosh HD” can’t be modified.
it has a button to Authenticate - should I do that?
Thanks. I moved it to Macintosh HD and it still won't open.
The name is xxx.docx
sorry, but I can't seem to rename it. How do I do that
doesn't seem to work
Sorry - I am not sure how you expand the name section. When I Get Info I get a window of infromation, but there is no way to edit anything in there, no matter what size I make it.
Is it possible to Skype with you? Would probably be faster and easier
No. when I click on it it highlights blue and expands but I can not edit it in anyway
I found another way to do it., through System Preferences. The name is XXXXX XXXXX the '
Let me give you some more background. On the weekend the computer was totally full due to large amounts of hidden backed up mail files (long story). The technician at the local Mac store helped to find and clean these files and free up a lot of the hard drive. A couple of days later this
In the meantime Office was reinstalled but did not help.
Also, this Word file opens on other computers. Some other Word files can open on this computer (but some can't, including this one).
It is xxx.docx - that is correct
No numbers or such characters
Mac OS X version 10.7.5
Tried it and doesn't work
Everything seemed fine. It did not detect any problems.
I was thinking to try to reinstall OS X - do you think it might make any difference?
True, though it's strange that I can open the same file on my husband's computer (Windows 7, Microsoft word) - but maybe it;s a word for mac issue
you are welcome...:)
may be a total uninstall and reinstall of word on the mac would help, which you did I believe
Anyway, I have opted out and a different expert might be able to answer. You will get an email notification if someone replies Thank You
Processor 2.4 GHz Intel Core i5
Memory 8 GB 1333 MHz DDR3
I just did that but still cannot open the file. The same error message occurs.
yes, it was green and then I repaired permissions.
I just updated the word as well. No change in the file.
Yes, there are no more updates.
Unfortunately still no change :(
It opens! There are some small formatting issues but otherwise no problems with it. How to open it with Word?
I know - it also opens in my husband's computer. But this and some other files do not open in my computer.
I just did that and:
Egles-MacBook-Pro:~ eglelatt-dodge$ rm ~/Library/Preferences/com.microsoft.Word.plistEgles-MacBook-Pro:~ eglelatt-dodge$ Last login: Fri Apr 5 22:57:53 on consoleEgles-MacBook-Pro:~ eglelatt-dodge$ rm ~/Library/Application Support/Microsoft/Office/User Templates/Normal.dotmrm: /Users/eglelatt-dodge/Library/Application: No such file or directoryrm: Support/Microsoft/Office/User: No such file or directoryrm: Templates/Normal.dotm: No such file or directoryEgles-MacBook-Pro:~ eglelatt-dodge$
So, I did everything you told me to do and unfortunately I still cannot open the file...
I have moved it around; I have it on the desktop and also in the Macintosh HD
In Open Office, I have most of it - some small formatting problems, and some of the graphics are missing - but I can remake them if need be.
In the other program, it opens but more problems to fix.
Are you thinking that there won't be a way to fix the file (or Word) so that it opens in Word?
Sorry, but when I download it, I cannot open it at all :( the same error message occurs.
yes, the same error occurs.
YAY!!! It works now - beautifully!
I had re-installed Office two times before and it did not help (once in an Apple store with their technical expert), but it worked this time.
I am writing from Prague, where it is after midnight - so I will sign off now.
Thank you very much for your help! :)