How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6850
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My MacBook Pro says my start up disk is full. Can you walk

Customer Question

My MacBook Pro says my start up disk is full. Can you walk me through the steps I need to take to safley move, compress or delete stuff. I have zero clue what I'm doing. Thank you!
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 1 year ago.
For some reason I can't get the apple to come up. I usually put the curser up there and the apple drops down with the safari and file edit n so on. The wheel is spinning (curser) so it doing something , I just don't know how to stop it. What now?
Expert:  Mike replied 1 year ago.
Hold the power button for about 10 seconds then hit it again and hold the Shift key until you see the Apple logo. If it starts up ok restart the computer the normal way and let me know.
Customer: replied 1 year ago.
Ok, when it came back on I see my name then a guest user bubble. On bottom says sleep. Restart. And shut down. By the clock says safe boot. Shall I select restart?
Expert:  Mike replied 1 year ago.
No put your password in and continue holding the Shift key then restart after
Customer: replied 1 year ago.
Mac osx version 10.7.5processor 2.66ghz intel core 2 duo
Memory 4gb 1067 MHz ddr3
Start up disk Macintosh hd
Expert:  Mike replied 1 year ago.
Restart the computer while holding the Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk on the right and if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk. If all ok quit Disk Utility and restart the computer.
Customer: replied 1 year ago.
So hold the power button to shut off then turn back on with holdingbdown the buttons u said?
Expert:  Mike replied 1 year ago.
No that was just because it was frozen do it the normal way
Customer: replied 1 year ago.
Ok I started back up and the Mac osx utilities came up but I cannot select disk utility. To press continue. Is it frozen again? I can still move the curser
Expert:  Mike replied 1 year ago.
Not sure. Yes hold the power button to shut off then: start the computer while holding the Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk on the right and if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk. If all ok quit Disk Utility and restart the computer.

Customer: replied 1 year ago.
I did that but nothing happens when I try to select disk utility. I keep tapping over it but nothing. I tried selecting continue too. Nothing is happening. My other choices r restore form time machine
Reinstall Mac OS X
Get help online
Disk utility.
What should I do now?
Expert:  Mike replied 1 year ago.
OK restart normally then:

Right click on Macintosh HD and go to Get Info. What is listed next to Capacity and Available?
Customer: replied 1 year ago.
How do I right click on my track pad?
Expert:  Mike replied 1 year ago.
That depends on how you have it setup usually click or tap with two fingers but you can also hold the Control key and left click
Customer: replied 1 year ago.
U mean from my desk. Top? Cuz nothing is letting me do anything :/
Customer: replied 1 year ago.
I think I have to shut off n turn back on to get to the desktop. I'm freaking out , is this normal.
Expert:  Mike replied 1 year ago.
Does the MacBook have a battery you can remove?
Expert:  Mike replied 1 year ago.
Can we continue tomorrow it is late here? Let me know.

OK try one of these methods depending on whether you can remove the battery or not, it is posted as an Answer because of site rules, but please Reply to Expert so we can continue:

1) Resetting the SMC & PRAM on portables with a battery you should not remove on your own
1. Shut down the computer.
2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
4. Release all the keys and the power button at the same time.
5. Press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts.
8. Release the keys. 
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

2) Resetting the SMC and PRAM memory on Mac portables with a battery you can remove
1. Shut down the computer.
2. Disconnect the MagSafe power adapter from the computer, if it's connected.
3. Remove the battery.
4. Press and hold the power button for 5 seconds.
5. Release the power button.
6. Reconnect the battery and MagSafe power adapter.
7. Locate the following keys on the keyboard: Command, Option, P, and R. You will need them in step 9.
8. Turn on the computer.
9. Press and hold the Command-Option-P-R keys before the gray screen appears.
10. Hold the keys down until the computer restarts.
11. Release the keys.
Customer: replied 1 year ago.
Sure. I'm pretty sure I'm screwing this all up;). Thank you ir trying n.
Expert:  Mike replied 1 year ago.
Do you have another Mac we can use or an external hard drive?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified