Hi, I will assist,
I'm sorry about the issue you are having.
- Can you go to Settings -> General -> Restrictions, and turn off restrictions there, and/or turn off the camera restriction there.
Hi, please try my suggestion above. Thank you,
I am in the restrictions area and it looks as if I need to enable restrictions to turn the camera restriction off. Is that correct? If so, it appears that I need a pass code to do so. Is that something I have or that I get from you?
Yes, try any passcode you want and remember it
(or if you already have a password XXXX for your iphone, enter it.)
ok. Camera restriction is now turned off.
Do you see the camera app now? Check all the screens
Swipe back and forth between Home screens to check for the camera app
I do not see the camera ap on any of the screens
Sorry. Please press and hold both the Power button and the Home buttons together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
The apple logo just left and it is asking me for a passcode. I entered the one I just put in and it won't take it.???
That's strange. Enter all passcodes you know/remember
ok I'm back in and still no camera ap
Sorry. Can you go to Settings, general, reset, then reset home screen layout. then check?
Just did that and still no camera ap.
Did you make any change to your iPhone to day that might have caused the issue?
I don't know. I just remember looking at my screen earlier, not really reading it and pressing the home button. When I got back to that my camera ap was missing.
Is your iPhone software updated?
Please check anyway: Settings > General > Software Update.
yes it is up to date
Is your iPhone backed up? If yes, an you try to reset settings at Settings > General > Reset?
reset all settings
no I haven't backed it up for a long time unless it did it on its own.
If I re set settings will that mess anything up or delete anything?
Do you have iCloud enabled?
I should. How do I check?
Go to Settings > iCloud > Backup & Storage, and check
Thats what I thought. I do have iCloud backup on.
wait, can you try this better camera app called Camera+https://itunes.apple.com/us/app/id329670577?mt=8
search for Camera+ in the App Store
Try this free one
I could try that, but I really just want my camera.
we can try to reset/restore your iphone, but that takes time; try the camera awesome app, it's pretty the same
Also, did you configure/set up any email/Exchange Server recently?
I think we're getting no where here. I'm going to try elsewhere and would appreciate no charge on this as it did not work.
I'm sorry, I tried most of the possible fixes, but not all. Don't worry, I will continue to work with you; we guarantee our service. Did you configure/set up any email/Exchange Server recently? Also, since you have backup, we can try to reset/restore the iPhone and check.
Sorry but I am done here.
I'm sorry. 99% the issue is the restrictions settings, but it did not work in your case; some issues take longer to troubleshoot than others. I am canceling this, but if you still need help later, please let me know any time; we guarantee our service. Thank you,
Just to assure you, I am canceling this as you wish. If you still need help later, please let me know any time. Thank you,