Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
What you have done so far, in your efforts to resolve this charging issue with your iPhone 5 are exactly correct.
One question I do have however, is have you at anytime tried backing up your iPhone data through performing a sync with iTunes, attempt to restore the iPhone 5 back to factory settings and then restore your recent back up data back onto the iPhone 5
then attempt to charge the iPhone 5 at that point?
no, i'm not sure if would know how to do it correctly
No worries, I can help
when was the last time you did sync your iPhone 5 with iTunes if I may ask?
last week. I'm not on my home computer where my I tunes is set up. Is that a problem?
I would say not so much a problem, so much as more an inconvenience, because you would need to be on the same computer with iTunes in order to perform the perform this procedure I just mentioned
I can't get to it until tonight. bummer
the reason why I am suggesting this in fact, is because if a restore of your iPhone 5 back to its original factory setting (i.e. the way it came when you first purchased it), followed by a restoring of your most recent backed up data back onto the iPhone 5, does not help with the charging issue
I guess I will try and take it to the store during my lunch break.
I have to go work on a patient now. Won't be back for a while
then that would tell us that it would need to be checked at your local Apple store because that would mean this is a geniune battery charging issue
Bookmark this session in your web browser and when you are ready to return, just come back to that bookmark and post a reply or update in the chat.
I will be alerted you are looking to resume the session with me, even if I am offline
again my name isXXXXX Support Specialist at your service and if you need me later, just follow those few steps above
I will be glad to resume assisting you as needed!
Do you have any further questions before departing our session?
If not, have a great day and thank you for contacting JustAnswer.com!
Hope to chat again with you soon.