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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2511
Experience:  worked as a Tech support Associate for Apple products
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i cannot sync itunes with my ipod....my ipod is not recognized

Resolved Question:

i cannot sync itunes with my ipod....my ipod is not recognized by itunes. I have read that this is an issue with windows 8 os....though the fixes i've tried from the internet have not worked
Submitted: 1 year ago.
Category: Mac
Expert:  Vinod Menon replied 1 year ago.
Hi,

Which ipod is it? ipod nano/touch/classic?

if it is the ipod nano, is it the touch screen version or the click wheel version?

Thank You
Vinod
Customer: replied 1 year ago.

it is the ipod touch

Expert:  Vinod Menon replied 1 year ago.
Thank you.

Were you syncing the same ipod with a different computer before? (probably with a windows 7/xp/vista)?

Also, are you using the new interface of itunes for the first time?
Customer: replied 1 year ago.

did you get my response?

Expert:  Vinod Menon replied 1 year ago.
sorry no..can you please repost it?
Customer: replied 1 year ago.

itunes version: 11.02.26


 


was syncing same ipod to windows xp successfully..not so with windows 8


 


tried compatablity mode change to windows xp...didnt work

Expert:  Vinod Menon replied 1 year ago.
Thank you, Bill.

It could be an issue with Windows 8 operating system. For example, if you look at the system requirements for the ipod to work, it does not say Windows 8.

http://www.apple.com/ipod-touch/specs.html

So Apple may still not have updated their devices to work with Windows 8.

So what we can do is only the basic troubleshooting steps. In itunes 11 or later, the ipod name would be listed to the top right corner of the itunes, if it is recognized.

So if it is not there, with the ipod connected to the computer, on the ipod, press and hold the power button and the home button together until you see an apple logo.

If that does not work, uninstall and reinstall itunes. Go to the control panel and uninstall itunes, quicktime, apple software update, apple mobile device support, apple application support and bonjour. Now, restart the computer and install itunes from

www.apple.com/itunes/download

If that too does not work, let's try this doc

http://www.techknot.com/5738/how-to-fix-iphone-or-ipod-not-detected-in-windows-8.html

Let me know
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2511
Experience: worked as a Tech support Associate for Apple products
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